Moving Company Reviews Demonstrate High Customer Satisfaction

Mayflower strives to provide superior service to all of our customers.

In order to monitor and maintain high standards of quality, we invite our customers to complete a Customer Satisfaction survey. Burke Inc.*, an independent research firm, administers and reports results of Mayflower’s customer feedback and satisfaction survey, ensuring accurate, third-party reporting. With nearly 9,000 customers responding annually, our survey results demonstrate the superior service you’ll receive when moving with Mayflower. 

Overall Customer Satisfaction
 4.16 out of 5

In addition to strong overall satisfaction ratings, we maintain high ratings across key aspects of the moving process:

In-Home Estimate 
 4.49 out of 5

Move Coordination 
 4.32 out of 5

Packing Services

4.39 out of 5

Loading Services

4.50 out of 5

Delivery Services

4.47 out of 5

Star ratings based on 10,828 customer surveys completed in the latest 12 months ending 09/30/16.

*Founded in 1931, Burke is an independent, full-service research and decision support company. Burke applies its state-of-the-art research execution, high quality standards, advanced analytical techniques and leading edge technology to provide decision support solutions to companies across all major industries, including household moving. 


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