Military and Government Relocation FAQs

Mayflower is a trusted name in military and government moves. We’ve put together this helpful list of frequently asked questions to address common questions and concerns.

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What are the TSP’s responsibilities for packing and unpacking at origin and destination?
Placeholder text pending legal approval.
Do you have EDI capabilities?
Yes. Mayflower has the ability to utilize Electronic Data Interchange (EDI). Not only does this help the environment by utilizing less paper, it can substantially reduces time, prevents the loss of documents in the mail, etc.
Who owns Mayflower Transit, LLC?
Mayflower Transit's ownership structure ensures that your best interest as our customer is always in mind. Our company is owned by its agents. Within the group of our agent owners, 18 agents serve as our Board of Directors, setting the policy and direction of the company. This structure ensures that every decision is not set by outside investors, but by professionals within the moving business.
How does your service differ from that of your competitors?

In addition to offering the highest quality of service, backed by highly reputable resources in the industry, we offer a variety of packages that provide a customized relocation experience, covering the unique processes of a military or government move. Please see our Moving Protection page for more information.

Can I track my shipments?
Yes. With our shipment tracking you have the ability to track any of your shipments. 
Are you ISO certified?

Yes. Mayflower Transit is ISO 9001:2008 certified, adhering to the strict standards and commitment to quality associated with this certification.

Do you have a program if I am moving with a lump sum?
Yes. We have a variety of solutions for you if you are moving with a lump sum. Some of these options include: extending the terms of your transportation agreement to those moving with a lump sum, assisting in the marketing of an existing home or finding a new one through the CityPointe®program, destination information to help educate you about your new city, container solution options, and more. We encourage you to discuss all of the options available to you with your local Mayflower representative.
Do you have a portable storage or moving container solution?
Our affiliate company, Mayflower Containers, provides portable container services throughout the United States.
How do you measure quality?
We survey our customers after their relocation. The results are tabulated by a third-party company and distributed to all internal service providers on a daily basis. This allows us to receive feedback on an ongoing basis, while also tracking trends so we can continue to identify areas for improvement.
Do you have international capabilities?

Absolutely! In fact, UniGroup Relocation is our international division and can directly service many aspects of an international relocation that our competitors outsource. This means you have the relocation experts handling your international needs not simply the lowest bidder for an outsourced service.

Visit UniGroup Relocation for more information about our international services.

What are the benefits of a transportation agreement?
There are many benefits of having a transportation agreement with Mayflower Transit. These include full-value protection, a single point of contact to handle all aspects of your relocation, a price that doesn’t fluctuate during peak seasons, credit terms and much more.

With so many benefits, and the ability to offer customized service unique to the needs of your company, it’s best to discuss the benefits of a transportation agreement with your local Mayflower representative.
Mayflower. Every step of the way.®

If you have any question that wasn’t answered here in regarding your Military or Government move, you can contact your local Mayflower Transit agent or our World Headquarters via phone at 800-629-6683, or by submitting a request for information.

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