Military and Government Relocation FAQs

Mayflower is a trusted name in military and government moves. We’ve put together this helpful list of frequently asked questions to address common questions and concerns.

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When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the around holidays. The heaviest demands are placed on trucks, equipment and personnel during these periods.

If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule.

How long does it take to move?

This depends on many factors, such as the time of the month, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

With the help of Mayflower's computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the truck, as well as shipment weight.

Because the furnishings of the average household will not fill a truck, it is often necessary for two or more shipments to be loaded on the same truck. Each shipment is carefully sectioned off from the others.

How do you determine what my move will cost?

The exact cost of your move cannot be determined until after your shipment has been loaded on the truck and weighed. If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Protection, plus charges for any additional services performed by the Mayflower agent at your request. These charges are based on the military/government rate schedules.

How does your service differ from that of your competitors?

In addition to offering the highest quality of service, backed by highly reputable resources in the industry, we offer a variety of packages that provide a customized relocation experience, covering the unique processes of a military or government move. Please see our Moving Protection page for more information.

Can I track my shipments?
Yes. With our Track Your Truck feature you have the ability to track any of your shipments.
Am I protected against loss or damage while my goods are in transit?

The SDDC provides an information pamphlet on military personal property moves. For information on shipment protection, please review It's Your Move Military or It's Your Move Civilian.

 The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on shipment valuation, please review Employee Guide: Shipping Your Household Goods.

Do my appliances need special attention?

Most refrigerators, washers, dryers and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums and icemakers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.

Please contact your base transportation office to determine which appliance services are paid for by the military/government and which are your responsibility.

Do you have a portable storage or moving container solution?
Our affiliate company, Mayflower Containers, provides portable container services throughout the United States.
Can I pack my...?

Your household possessions must be professionally packed by the moving company.

For additional packing information:

The SDDC provides an information pamphlet on military personal property moves. For information, on packing please review It's Your Move Military or It's Your Move Civilian.

The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on packing, please review Employee Guide: Shipping Your Household Goods.

For a complete list of items that cannot be shipped on a Mayflower truck, please view the non-allowables list.

Do you have international capabilities?

Absolutely! In fact, UniGroup Relocation is our international division and can directly service many aspects of an international relocation that our competitors outsource. This means you have the relocation experts handling your international needs not simply the lowest bidder for an outsourced service.

Visit UniGroup Relocation for more information about our international services.

Mayflower. Every step of the way.®

If you have any question that wasn’t answered here in regarding your Military or Government move, you can contact your local Mayflower Transit agent or our World Headquarters via phone at 800-629-6683, or by submitting a request for information.

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