CityPointe® Frequently Asked Questions
Q What is CityPointe?
A CityPointe offers destination information and referrals to real estate agents and temporary housing consultants nationwide.
Q How does CityPointe’s cash back program work?
A CityPointe will pay you approximately $5 per $1,000 cash back on the sale price of your current home and/or the purchase price of your new home. All you need to do is use your local Mayflower agent to move your household goods and also sell and/or purchase your home with a real estate agent referred by CityPointe.
Q How long will it take to receive my cash back?
A All cash back checks will be sent after your move, within 30 days of your sale or purchase of a home.
Q Who is going to call me ? How do I get started with CityPointe?
A You will receive a phone call from CityPointe within one business day after your Mayflower representative enters your information into the CityPointe system. If for whatever reason you don’t hear from CityPointe, please call your Mayflower representative.
Q How do you choose the real estate agents you refer?
A CityPointe selects real estate agents based on their experience and market presence. The real estate agents referred by CityPointe are members of the Relocation Directors Council or the Employee Relocation Council (ERC) and have a Relocation Director on staff. You should personally interview the third-party professionals referred by CityPointe so that you are comfortable with who you choose to hire. These professionals are neither employees of, nor agents for, CityPointe or its affiliates. CityPointe will not be responsible to you in the unlikely event that you are dissatisfied with any product or service from such professionals.
Q I have a real estate agent in mind and I would like to use them. Can I use them?
A You are under no obligation to hire a real estate agent from among those referred by CityPointe; however, you will not receive a reimbursement from your relocation cost if you choose a real estate agent who was not referred by CityPointe.
Q I have already listed my home. What can I do?
A CityPointe cannot interfere with a listing agreement. You should continue with your current agent and, once the listing expires, we may be able to help you re-list. CityPointe can still help you with new community information and finding a new home or temporary housing.
Q How can I contact CityPointe?
A You may reach CityPointe by telephone at 866-765-1452 or by e-mail at CityPointe@unigroupinc.com. CityPointe’s mailing address is: One Premier Drive, Fenton, MO 63026.
FN: Certain restrictions apply. Offer may not be valid in some states.