Moving services – Mayflower full service moving process

Moving services – the moving process:

So what’s involved in a full service move, anyway? We’ve outlined Mayflower’s moving process below, giving you a clear picture of what to expect, from planning to unpacking the moving truck.

Be sure to sign-up for our Mayflower moving reminders. Make your move easier by allowing us to remind you via e-mail of each important step as they occur.

Step 1 - plan your move

Step 2 - pack and load

Step 3 - delivery and payment

Step 4 - unload and unpack

Step 1 - plan your move

• First, you will need to set up an appointment for a free in-home estimate to determine your specific needs. This assures you'll receive an accurate estimate in writing. You can request an appointment by filling out our request form, or calling us toll-free at 877-720-4066, or you can contact a local agent to make your appointment.
  
  
• Be sure to sign-up for our Mayflower moving reminders. Make your move easier by allowing us to remind you via e-mail of each important step as they occur.
  
  
• During your in-home estimate, your sales representative will provide you with a booklet called "Your Rights and Responsibilities When You Move." It provides important information consumers must have prior to the move and will help with your planning process.

Step 2 - pack and load

• Packing yourself? Pack as much or as little as you prefer. Mayflower is willing to do the whole job, or any part of the packing job. Whatever you decide, we want your part of the move process to go as smoothly as possible. These packing tips will help.
  
  
• Your agent's packing team will arrive one to two days prior to the actual move day and will use the industry's best packing materials to protect your belongings.
  
  
• On moving day, the driver will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork. Once signed, the loading process will begin.
  
  
• After loading, the van operator will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide the van operator with your contact information during travel to your new residence.
  
  

Moving tip: Separate all items being packed for the move from those being transported by you to prevent any confusion during loading.

Step 3 - delivery and payments

• Please be at your new residence to meet the driver. He or she will typically wait up to two hours for your arrival. Should you fail to arrive in that time, additional waiting time charges could occur for the van operator to remain at residence until you arrive or he/she may deliver and store your belongings in a local warehouse.
  
  
• The driver will require payment at your new residence. Acceptable forms of payments are: cash, certified check, or traveler's check. A credit card may be used when arranged in advance.
  

Step 4 - unload and unpack

• Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please note the items involved on the inventory form prior to signing.
  
  

Consumer tip: Drivers are required to assemble bed frames and unpack mattress cartons to setup all beds. If additional services are needed, please notify your agent.

Don't forget to check out our moving tips pages to find information to help you every step of the way!