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Claim service


Military moves

We would like to extend our apologies for any damage that may have occurred during your move. Documentation regarding the loss of and/or damage to items in the shipments moving through the Defense Personal Property System (DPS) is required by the military to be reported through DPS. On the official DPS portal, you will find helpful information regarding how to file your claim.

Please note: To log in and begin the process of submitting your claim, you must have the Government Bill of Lading (GBL) number for your shipment as well as your Electronic Transportation Acquisition (ETA) login.

Government moves

For damage or missing items claims, please complete your claim form online.*

*Notify us of concealed damage or missing items claims that were not noted at time of delivery with 75 days.


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