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Frequently asked questions


The key to a smooth move is organization. Based on our years of experience, we have combined a series of frequently asked questions to assist you in organizing and planning your next move.

Mayflower has structured its frequently asked questions into four segments to assist you in finding your answers as quickly as possible.


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When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the around holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule.

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How long does it take to move?

This depends on many factors, such as the time of the month, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.

With the help of Mayflower's computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.

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How do you determine what my move will cost?

The exact cost of your move cannot be determined until after your shipment has been loaded on the van and weighed. If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage, plus charges for any "accessorial" services performed by the Mayflower agent at your request. These charges are based on the military/government rate schedules.

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Am I protected against loss or damage while my goods are in transit?

The SDDC provides an information pamphlet on military personal property moves. For information on shipment protection, please review It's Your Move Military or It's Your Move Civilian.

The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on shipment valuation, please review Employee Guide: Shipping Your Household Goods.

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Do my appliances need special attention?

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and icemakers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.

Please contact your base transportation office to determine which appliance services are paid for by the military/government and which are your responsibility.

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Can I pack my...?

Your household possessions must be professionally packed by the moving company. For additional packing information:

The SDDC provides an information pamphlet on military personal property moves. For information, on packing please review It's Your Move Military or It's Your Move Civilian.

The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on packing, please review the Employee Guide: Shipping Your Household Goods.

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Can I move my….?

  • frozen foods?
  • jewelry and other valuables?
  • house plants?
  • pet?

The SDDC provides an information pamphlet on military personal property moves. For information on specific SDDC guidelines, please review It's Your Move Military or It's Your Move Civilian.

The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on specific GSA guidelines, please review Employee Guide: Shipping Your Household Goods.

For a complete list of items that cannot be shipped on a Mayflower truck, please visit the Non-Allowables section of this Web site.

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