Moving process

Step 1 - plan your move

The SDDC provides an information pamphlet on military personal property moves. For information on the Moving Process, please review It’s Your Move.

The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on the moving process, please review Employee Guide: Shipping Your Household Goods.

Remember to ask your transportation counselors to select Mayflower for you when arranging your next move. If you are arranging your own relocation please utilize our full-service channel to request assistance for your move.

Step 2 - pack and load

Your mover's packing team will arrive one to two days prior to the actual move day and will use the industry's best packing materials to protect your belongings.

On moving day, the van operator will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork. Once signed, the loading process will begin.

Consumer tip: Separate all items being packed for the move from those being transported by you to prevent any confusion during loading.

After loading, the van operator will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide the van operator with your contact information during travel to your new residence.

Step 3 - delivery

Please be at your residence to meet the driver, who will typically wait up to two hours for your arrival at which time the van operator will deliver the shipment to a local agent.

Step 4 - unload and unpack

Once unloaded, the driver will request your signature on all delivery documents.

In the event of any loss or damage:

The SDDC provides an information pamphlet on military personal property moves. For information on claims, please review Chapter 4, Section 3 of It’s Your Move.
The GSA Federal Supply Service provides an information pamphlet on government Household Goods transportation. For more information on shipment valuation, please review Part 7 of Employee Guide: Shipping Your Household Goods.

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