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Glossary of moving terms

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Accessorial (additional) services – services such as packing, unpacking, extra stop, or shuttle that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the transportation costs.

Agent – an affiliated moving company authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services.

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Booking agent – accepts the order for the customer's move and registers it with the van line. The booking agent may or may not be the origin or destination agent.

Bulky article – to ensure safe transportation, some articles included in a shipment (i.e., big screen TVs, motorcycles, hot tubs, etc.) require extra handling and/or blocking. Our tariff provides a schedule of extra charges for such articles.

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Carrier – the moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.

Claim – statement of loss, damage, or delay to a household good shipment while in the care, custody or control of the carrier or its affiliated agent.

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Department of Transportation (DOT) – the federal agency which, through the Surface Transportation Board (STB) and Federal Motor Carrier Safety Administration (FMSCA) within the DOT, governs the interstate transportation industry, including movers of household goods.

Destination agent – the agent designated in the destination area to be available to assist or provide information regarding the shipment to the customer or the van operator.

Diversion – when a customer changes the destination of their shipment after it is en route, transportation charges shall be calculated from the point of origin, to the point at which the carrier is able to effect the diversion, plus the transportation charge from the diversion point to the new destination point.

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Extra labor – hourly labor charge (15 minute minimum) for performing any requested services for which specific fees are not published. This generally covers activities such as removing/placing items in attics/crawlspaces, packing/unpacking owner's furnished containers, etc.

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Fuel surcharge – the carrier's tariff provides for a percentage adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in the recovery of the increased cost of fuel. The surcharge, which can change monthly, is based upon the national average cost of diesel as reported by the U.S. Department of Energy.

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Insurance-related general increase (IRR surcharge) – the carrier's tariff provides for a percentage adjustment to the transportation charge (and SIT Pickup and Delivery) to aid in the recovery of the increased cost of carrier's and van operator's liability insurance expenses.

Inventory – a detailed descriptive list of the items in the shipment and their condition before the van is loaded.

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MayStar® - state-of-the-art satellite location and communication system that allows us to immediately contact our van operators as they travel to your new location.


MayTrack® -
Mayflower's online shipment tracking system that provides the security of knowing the location and status of your shipment. Using your order number or GBL number you can track your shipment, any time of the day or night.

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Non-allowable list (prohibited items) – the Carrier will not accept shipment property that will contaminate or damage (i.e., bug infestations, chemicals, propane tanks, etc.) the carrier's property or the property of other customers, nor will it remove items that would damage the article or the premises (i.e., furniture that will not fit through doorways). Further, the carrier will not accept liability for items of a perishable nature (food, wine collections, plants, etc.).

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Order number – used to identify the customer's shipment and appears on the Government Bill of Lading or Mayflower paperwork. This number should be used whenever the carrier is contacted.

Origin & destination service charge – a hundredweight rate that applies based on the weight of the shipment plus any weight additives and location where the shipment is picked up and delivered. The charges compensate the carrier for basic handling and servicing of the shipment; includes services such as elevator, stair and excessive distance carries, piano and organ flight carries, additional transportation charge (ATC), basic appliance servicing (preparation of appliances to make them safe to ship), and on shipments moving transborder between the United States and Canada, the import and export service charge.

Origin agent – the agent designated in the origin area to be available for preliminary readying of the shipment before movement and/or to provide information regarding the customer's move.

Overflow – when articles to be shipped are left behind due to insufficient space on the primary van. An additional van(s) is then utilized for transportation and delivery.

Overtime loading & unloading service – if you request loading or unloading on a specific date which is a Saturday, Sunday or a holiday, an overtime charge, based on the weight of your shipment is assessed. This is also true if you request the service to be performed after working hours (i.e., between 5 p.m. and 8 a.m.) on any week day, or when prevailing laws ordinances or landlord requirements will not allow loading/unloading during normal working hours on week days. In all cases, the transportation officer must authorize these services and fees.

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Reweigh – before the actual initiation of the unloading of your shipment, you may request a reweigh of the shipment. If a reweigh is performed the actual charges will be based upon the reweigh weight, regardless of whether the reweigh weight is higher or lower than the first weight of the shipment. If you request a reweigh, you must waive your right to witness said reweigh in writing.

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Shuttle service – used if the assigned over-the-road van is unable to make a normal pickup or delivery because of physical constraints (extremely narrow road, inadequate parking area for the truck, weak bridge, etc.). A shuttle service is the use of a secondary, smaller vehicle to complete the pickup or delivery. Charges for this service are based on the weight of the shipment and the location where the service is performed.

Storage-in-Transit (SIT) – the temporary storage of your household goods in the warehouse of the carrier's agent, pending further transportation at a later date. SIT service may not exceed a total of 180 calendar days. After 180 days, the interstate nature of the shipment ends and is converted to the rules of the local warehouseman.

Survey – performed by an agent to examine the customer's belongings in order to develop an estimate of move charges.

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Third-party services – performed by someone other than the carrier or its agents at your request or required by federal, state or local law (e.g., appliance servicing, crating).

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Unpacking – removing the customer's goods from containers and placing them on a flat surface, as well as the disposal of such containers and packing materials. If ordered, unpacking service must be performed at the time of delivery unless requested otherwise.

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Van operator – oversees the loading, hauling and unloading of your possessions.

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Weight additive – some articles included in a shipment (i.e., camper shells, boats, canoes, boat trailers, etc.) are comparatively light and occupy space in the van that is not commensurate with their weight. For instance, one might load 4,000 pounds of furniture and cartons in the space taken by a 1,500-pound boat. To compensate for this inequity, our tariff provides a schedule of additional weights for such articles.
 
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