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Frequently asked questions

for human resource professionals


  1. Does Mayflower have EDI capabilities?
  2. Who owns Mayflower Transit, LLC?
  3. Is Full Value Protection included in my transportation agreement?
  4. How does your service differ from that of your competitors?
  5. Can I track my employees’ shipments?
  6. Are you ISO certified?
  7. Do you have a program for employees moving with a lump sum?
  8. Do you have a portable storage or moving container solution?
  9. Can you assist in the development of a corporate relocation policy?
  10. How do you measure quality?
  11. Do you have international capabilities?
  12. Do you offer performance matrixes?
  13. What are the benefits of a transportation agreement?
 

1.   Do you have EDI capabilities? Back to Top
  
Yes. Mayflower does have the ability to utilize Electronic Data Interchange (EDI). Not only does this help save the environment by utilizing less printing, it can substantially reduce the time it takes you to get your paperwork, prevent the loss of documents in the mail, etc.

2.   Who owns Mayflower Transit, LLC? Back to Top
  
Mayflower Transit has an ownership structure that ensures that your best interest, as our customer, is always in mind. Our company is owned by its agents. Within the group of our agent owners, there are 18 members that serve as Board of Directors setting the policy and direction of the company. This structure ensures that every decision made that impacts our customers is not set by outside investors, but instead by individuals in the moving business that have the best interest of you in mind…after all, you are their customers as well.

3.   Is Full Value Protection included in my transportation agreement? Back to Top
  
Yes. One of the benefits of having a transportation agreement is no cost full value protection. This is something that you would pay for on a per-move basis without this benefit.

4.   How does your service differ from that of your competitors? Back to Top
  
In addition to offering the highest quality of service, backed by the most resources in the industry, we offer a variety of packages that can offer a customize relocation experience for your employees. Please see our On Point Preferred page for more information

 

5.   Can I track my employees’ shipments? Back to Top
  
Yes you can. With our shipment tracking you have the ability to check-in on any of your employees’ shipments to see exactly where they are at. Additionally, we provide your employee access with their last name and order number so he or she can track their personal shipment.



6.   Are you ISO certified? Back to Top
  
Yes. Mayflower Transit is ISO 9001:2000 certified, adhering to the strict standards and commitment to quality associated with this certification.


7.   Do you have a program for employees moving with a lump sum? Back to Top


Yes. We have a variety of solutions that can be customized in to a menu of services for your employees moving with a lump sum. Some of these options include: extending the terms of your transportation agreement to employees moving with a lump sum, assistance marketing an existing home or finding a new one through the CityPointe® program, destination information to help educate your employee about his or her new city, container solution options, etc. We encourage you to discuss the options available to offer your organization a customized lump sum program with your local Mayflower representative.



8.   Do you have a portable storage or moving container solution? Back to Top
  
Yes we do! Our sister company, United Mayflower Container Services, is a leader the portable container business.


9.   Can you assist in the development of a corporate relocation policy? Back to Top
  
Yes. Having a relocation policy in place is a key factor in ensuring a smooth move for all of your employees and for you as the program administrator. Utilizing the knowledge gained through years of servicing our corporate clients we can assist you in building a policy that is custom-suited to the unique needs of your company.

10.  How do you measure quality? Back to Top
  
By surveying our customers after their relocation. The results are tabulated by a third-party company and distributed to all internal service providers on a daily basis. This allows us to receive feedback on an ongoing basis, while also tracking trends so we can continue to identify areas for improvement.

11.  Do you have international capabilities? Back to Top
  
Absolutely! In fact, we are actually a freight forwarder, so we can handle many of the aspects of an international relocation that our competitors put out to bid. This means you have the relocation experts in the moving business handling your international needs as well…not simply the lowest bidder for an outsourced move.
 

12.  Do you offer performance matrixes? Back to Top
  
Yes. Not only can we help you with a variety of reporting, we have the ability to empower you to have access to our customer portal that serves as an online database, available 24/7, where you can run a report on any aspect of your company’s relocations with us!
 

13.  What are the benefits of a transportation agreement? Back to Top
  
There are many benefits of having a transportation agreement with Mayflower Transit. This includes: free full value protection, establishing a single-point-of-contact to handle all aspects of your relocation, a price that doesn’t fluctuate as capacity is exceeded by demand in peak seasons, credit terms and much more.

 

With so many benefits to cover, and the ability to offer customized service unique to the needs of your company, it’s best to discuss the benefits of a transportation agreement with your local Mayflower representative.

 
 

Mayflower.  Every step of the way. 

If you have any question that wasn’t answered here, you can contact your local Mayflower Transit agent or by contacting our World Headquarters via phone (800-629-6683) or by submitting a request for information.
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