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| What information do you need to schedule my shipment? |
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Your address (including zip code), phone numbers, and destination city and state are the primary informational items that are needed to get the moving process in motion. Other information, such as additional stops, unusual items to be shipped (cars, boats, tractors, etc.) also need to be identified at this time.
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| If our schedule changes, when and who should we notify? |
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Call your move coordinator as soon as possible, even if you do not know your revised move dates, so scheduling changes can be made.
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| Are there any items that Mayflower cannot ship? |
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Yes, before your possessions are loaded, it is important to understand which items cannot be shipped because they represent a hazard or are perishable. You can view a list of non-allowables in the Moving Tips section of this Web site.
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| Do I have to be present for all phases of the move process? |
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Yes, because you are the most important participant in the move.
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You will need to be present during all phases of the move: the premove survey, packing, loading, and unloading to assure that all items which you intend to transport are surveyed, packed, loaded, and delivered.
- You will need to do a final walk through at both origin and destination in order to:
- Make sure that everything has been loaded (origin).
- Make sure that there is no damage to the residence (origin or destination).
- If there is damage, exceptions MUST be noted on the paperwork prior to the driver or packing crews departure or the claim will be denied.
- You will need to sign all paperwork at both origin and destination.
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| When will the moving crew arrive on loading day? |
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Unless prior arrangements have been made, expect the moving crew to arrive by approximately 10:00 a.m.
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The move coordinator will be in contact with you prior to the pack and load days in order to notify you at what time the crews will be arriving.
- The driver may also contact you directly to inform you of his schedule.
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| If our new home is not ready to move into, can we store our household goods? |
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It depends on the moving policy of your company. Mayflower has found that many companies require that storage be authorized prior to the household goods being put into a storage facility. Ideally, storage arrangements should be made and finalized prior to the beginning of the move process. If storage is not authorized, storage arrangements can still be made through the van line, and COD payment arrangements can be made if necessary.
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| Will Mayflower move high-value items from my home? |
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Yes however, Mayflower must be advised in writing that they are being included in your shipment. High-value inventory lists are provided by Mayflower, and you should receive one at the time that the visual survey is completed. This form needs to be filled out "before" the first crew's arrival to your residence. Appraisals, at your expense, may also be required. Items that are typically considered to be "high-value" in nature include:
| Antiques |
Oriental rugs |
| Art collections |
Silver and silverware |
| Crystal |
Tapestries |
| Figurines |
Televisions and stereos |
| Furs |
Video cameras |
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| What should I do in the event of a claim or damaged item? |
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First, bring the damage to the driver's attention. Secondly, you should contact the move coordinator that is handling your move and make him/her aware of the problem. A claim form will then be mailed to you, or you will be forwarded to the appropriate claims manager for assistance. Mayflower also provides an online claims process for your convenience.
The following information for an item will be needed when filing your claim:
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Inventory tag number
- Description/name of the item (including brand name)
- The nature and extent of damage, or if the item is missing
- The original cost of the item
- The year that item was purchased
- The value that you are placing on the item/the amount which you are claiming
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DO NOT DISCARD ANY ITEM THAT IS DAMAGED UNTIL A REPRESENTATIVE HAS HAD THE OPPORTUNITY TO INSPECT THE ITEMS. FAILURE TO HAVE ITEMS AVAILABLE FOR INSPECTION WILL RESULT IN THE DENIAL OF THE CLAIM.
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| When will the household goods inventory take place? |
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Immediately prior to loading, the driver will inventory, and he or she will note any unusual damage or wear to the household goods. The purpose is to make a record of the condition of each item. You have the right and should be present at this time to ask any questions and to view the items to which he\she is taking exception. You also have the right to make any notations which you feel are appropriate on the paperwork as well.
After completing the inventory, the driver will sign the paperwork and ask you to sign each page. It is important that before signing you make sure that the inventory lists all items in your shipment and that the entries regarding the condition of your items are correct. You have the right to note any disagreement that you may have. This can be noted in the "exceptions" space, which is located on the paperwork next to the item that is listed or you can make notes in the space provided at the bottom of the inventory sheet for "remarks/exceptions." When your shipment delivers and check-off is complete, your ability to collect from the mover on any loss or damage may depend on the notations which you make.
The driver will provide you with your own copies of the Bill of Lading and a copy of each page of inventory. This paperwork is the "receipt" for your goods. At the time that your shipment is delivered, it is the transferee's responsibility to check items delivered against the items listed on your inventory as they come into your new home. If new damage is discovered, make record of it on the inventory form. Call the damage to the attention of the driver, and request that a record be made on the driver's copy of the inventory. The driver does not have to be the one to note a damage or exception on the paperwork – you can, and have the right to, make any notations or exceptions that you feel are appropriate.
After the complete shipment is unloaded, the driver will request that you again sign the driver's copy of the inventory to show that you received all items that were listed. Do not sign until you have assured yourself that it is accurate and that the proper notations have been entered regarding any missing or damaged items. When you sign the inventory, you are giving the driver a receipt for your goods. Again, the driver will give you a copy of the completed inventories and Bill of Lading at destination. Please be sure to retain both the origin and destination copies of the paperwork for your records.
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| What is included in the carrier's unpacking service? |
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Unpacking includes the carrier removing your belongings from the cartons, and placing them on a flat surface. The transferee is then responsible for putting the items away. For example, when a dish pack from the kitchen is unpacked, the items will be unwrapped and placed on any available counter space or table tops and the packing paper and carton will be removed. The unpacker is not responsible for putting things into their final storage place.
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| Am I, as the transferee, required to handle and sign all of the paperwork and make sure that the condition reports are correct, or since this is a company relocation, will they handle that? |
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As the transferee, you are the one responsible for handling all paperwork – THESE ARE YOUR POSSESSIONS. Just as you do in your profession, when you act as an agent for your company, you must make sure all documentation is complete and correct, as well as assure that all items are accounted for. It is your responsibility to make sure that these elements are handled correctly during your relocation. If you have any questions please, contact your move coordinator for clarification and explanation. Your signatures, exceptions, and notations on documentation are very important.
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