45200 Grand River Ave
Mon: 8:00 am - 5:00 pm See reviews >
45200 Grand River Ave
Novi, MI 48375-1018
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Premier Relocations
4.7/5.0 Average Rating
January 19, 2019
The entire Mayflower team was extremely helpful and professional. They made moving smooth and hassle free. They kept me updated and informed every step of the way. Really top notch. I have moved several times before but this was the absolute BEST company ever!
Laura / Luke
December 14, 2018
Overall experience with mayfloMay was excellent from beginning to end.
December 13, 2018
Kevin / Joyce
December 13, 2018
December 6, 2018
Anousha / Brand
December 5, 2018
The whole move took place in an orderly manner.
December 3, 2018
Overall the move was great. John the driver and John his assistant were great people and did a great, professional job. They were amazing and did exactly what they said they were going to do, and in most ways exceeded my expectations.
November 26, 2018
Tom, driver and lead, was great... John Hopkins and Lina Williams were also super to deal with... Only issues were with non-descript packing (many of the boxes were impossible to identify), and the irritation of having all of the accessories for the TV's (remotes, cords, cables, etc.) all shipped separately from the TV's -- and with zero identification
November 20, 2018
Everyone I was in contact with was helpful with one exception, the coordinator Lina Williams. She was rude and made no effort to resolve problems.
November 19, 2018
It was as easy an experience as I could expect. What I expected to happen did happen. The crews were prompt, efficient, and courteous. The merchandise was delivered intact, complete, as expected, and on time.
November 15, 2018
The people I dealt with were professional yet friendly. Good group. I am missing one box of pictures . I will call on it and hope someone got them by mistake and will let you know. Otherwise all went smooth and timely
Bill / Marie
November 15, 2018
More than any of the other movers we considered using, Mayflower (and Premier) fully explained the entire process, had the most reasonable quote, and delivered on everything that was promised.
November 4, 2018
The loading and unloading process was professional with careful handling and delivery on time. The person for quotation was very nice and provided helpful comments for organizing the moving.
October 30, 2018
The movers were great! Especially Darryl. Very good at what they do and great attitudes also! The issue we had was with the trucks. Once broke down on the way to Ohio and the crew had to re-pack to another truck (it sounded horrible on the day of the move and I wondered how long it would last) and then the truck on the second day left many, large oil stains on our driveway. We are working now to get that repaired.
October 29, 2018
This was my first time using a professional mover. I was very pleased with the crew. They protected my floors and doors. They were very polite. They carefully wrapped every piece of furniture. When they moved me in, they asked where everything should go. At the end, the driver went through every room with me and made sure I was happy with the placement.
October 22, 2018
The two men who did the packing and the move were outstanding. They were so helpful and did a careful and thorough job.
October 15, 2018
Everything went very well.
James / Kris
October 10, 2018
John Hopkins started the process with more information, experience and defining the Mayflower Plan than we received from three (3) other large competing companies which we had bid our move. John sold the job. Lina Williams was so great that we almost, literally, had each other on speed dial. She called at the beginning of each day, mid-day and at the end of the work day to make sure everything was going perfectly as well as to see if we had any concerns which were not being met. None! Packing, Loading, Transport to Florida from Michigan, Unloading and General Cheering On was done by TOM RINDLE. Tom is your poster boy for Mayflower Premier. Not an item broken or lost. Tom managed his crews on both ends of the move like a Skilled General. His crews were pleasant, courteous and thoughtful every step of the load and unload process. Tom's skill at managing personnel is fantastic. Nary a word of grumbling, "Do we really need to do this?", or any other slacking, as Tom had all the crew members moving with a smile and with a "What's Next?" positive attitude. Our greatest contact was with Tom and he is a quality representative of your company. The 3rd Party crews were exceptional. They got the job done efficiently. Last but, not least, Miss Rae, your initial contact person, set the process in motion with John Hopkins. Thank you Mayflower for your exceptional service to Kris and I in our move to Florida. Regards, Jim Ayres
October 4, 2018
Very nice and professional people to work with. We were very pleased!
September 28, 2018
Everything went smoothly and X petite. you did a wonderful job thank you so much for taking care of my merchandise. And respected my home and putting everything together like it was.
September 25, 2018
Good crew. New what they were doing.
September 24, 2018
The entire experience was great. Gary Miller, who estimated our needs, Marissa, who oversaw our move, the men, who packed our belongings, and the men, who delivered our belongings, were professional, knowledgeable, and courteous.
September 24, 2018
Move went well with excellent feedback and updates along the way by Marissa. We did have a few items break (which I have not yet discussed) and we still have a few boxes yet to unpack.
September 21, 2018
The best customer service and attention to detail and care about my possessions i have ever experienced, both teams were great but i must say the delivery driver exceeded any expectation i could have ever had
Seth / Stephani
September 19, 2018
The whole crew, from quote to delivery, was very attentive and customer service oriented.
September 1, 2018
Move went really well, from the initial estimate to packing, pickup and delivery.
August 29, 2018
Everything went smoothly - the quote was accurate, and the movers were all very friendly.
Larry / Cathy
August 25, 2018
Awesome. John Hopkins and Lina were the absolute best. The 2 crews that moved our belongings, Alvie and Tom, were the most diligent and polite people I have ever met. They ran their crews effortlessly.
August 22, 2018
I was able to be comfortable with my entire Mayflower experience because the personal I encountered were respectful, informative, and professional. When I had questions, they answered my questions until I was completely satisfied. The movers were careful with our belongings and treated them as carefully as their own.
Rasheed / Sausa
August 21, 2018
August 21, 2018
The experience was great and the staff were very professional.
July 31, 2018
The customer service from every one of the professionals involved was outstanding. Special compliments and thanks to Gary Miller, Melissa Cronk, and the truck driver, J.D. Campbell. Thank you very much.
July 31, 2018
Generally speaking we were very happy with our move and the process. I believe we could have used more manpower to make the move happen more quickly, but the two gentlemen who worked for us did a good job.
July 30, 2018
Enjoyed working with Frank and the guys despite delivery in the quoted window, truck issues prevented deliver on the stated date. John did bring boxes one time but could deliver a second batch. Don't know if I received the $100 packaging material as started in the contract.
Matt / Ann
July 30, 2018
Everything went well.
July 30, 2018
Very professional from estimatir Robin to Mayflower point of contact Marissa to move men Ken on initial end to John on distant end!
July 25, 2018
Mayflower could not have made this easier. I honestly don't think this could have been done better.
July 13, 2018
The pre planning conversations were very helpful. The move more or less carried out as I was told to expect.
December 25, 2017
Mark was a great mover. He was very polite and answered any questions that I had.
Clarence / Joan
December 21, 2017
everything was wonderful, could not ask for better
Jon / Pam
December 18, 2017
Every aspect of our Mayflower experience exceeded expectations.
December 18, 2017
The entire process was handled professionally and time. The coordinator, carrier representative and movers were all great!!!
December 11, 2017
Dustin and his crew were personable, friendly, fast and very considerate of my 85 year old mom. They treated her like family and we enjoyed meeting them and working with them.
December 7, 2017
Unfortunately Robin did not realize we would need additional help to move our largest piece of furniture. It arrived missing a small piece of plastic to operate the right hand light. Not delighted about the additional cost.
December 6, 2017
The organization, follow up, and assistance was exceptional. Thanks. Loved the experience.
December 6, 2017
Move went very well, considering my wife had just died and I was returning to my old home state.
November 30, 2017
I am very happy that we chose Mayflower as our moving company. The entire team was professional, interested in accommodating our needs, and friendly. The attention to detail was outstanding from both the packing team and the delivery team. The follow up throughout was also very good. Marissa kept in touch and made sure we were informed from beginning to end. Very satisfied with the survey provided.
Dennis / Sharon
November 20, 2017
The men moving both in Michigan and in Oregon were professional and thorough. They made the moving experience much easier than I thought plus I really like the locked container.
Terry / Geri
November 7, 2017
We were impressed with Mayflower through each phase of the move - the initial contact, initial inventory, subsequent inventories, packing recommendations, loading and unloading our property. We moved from Michigan to Minnesota. Uncertainty between closing dates required a flexible transit schedule. Mayflower was understanding, a calming resource, and accommodating. They exceeded our expectations.
November 5, 2017
Gary Miller & Marissa Cronk made our move from MI. to SC. stress free. Our truck driver Jim was outstanding his helpers Chad and Julius packed all our furniture like it was their own. We have a lot of antique furniture nothing broke or damage.
November 2, 2017
My wife and myself are very pleased with mayflower in helping us to move
October 28, 2017
Office staff were great packers were mediocre, van driver and loaders were great.
October 24, 2017
We loved the ease of the move in general. Dylan and his crew were superb. All items arrived safe and sound, no damage.
October 23, 2017
Excellent driver service, load Crew were good
Anthony / Laurr
October 23, 2017
My truck driver was awesome and everyone was professional and courteous. Good experience overall.
Steve / Jo
October 20, 2017
This move went about as smooth as possible.
October 13, 2017
I was delighted with the professionalism of the movers on BOTH ends of my move. They were prompt, courteous, and respectful of my homes and my things. On the receiving end, in South Carolina, they worked SO hard in very hot and humid conditions. We offered cold water----they declined until they were done. Everything was done as expeditiously as humanly possible. Can't say enough!! The experience was just great.
October 11, 2017
Everything happened on time as exactly as described. It was a positive experience.
October 4, 2017
Mayflower has done a tremendous job loading and unloading my belongings. My driver Tom, was extremely conscientious and very competent. I would recommend Mayflower very highly.
September 26, 2017
A month after the move, two wardrobe boxes and their contents are still missing. Boxes were opened and repacked with no record of what items were moved and where. There was no note or mention of this when the items arrived in Chicago. It's still a mystery. A glass curio cabinet arrived with a panel of glass broken. The crews we met were professional and efficient. Somewhere in between were a crew of incompetents, or perhaps thieves. Or perhaps both.
September 24, 2017
I'm very happy with this moving service. The pick up and delivery dates are exactly as they promised. My furniture's are carefully handled. And I was timely informed prior to the pick up and delivery time. They did a great job.
September 19, 2017
We were very pleased with every aspect of the move. We would highly recommend your company and employees. They were all polite and very helpful!
September 4, 2017
Driver, Tom, professional and such a hard worker and a pleasure Al for overflow also a very hard worker and both tom and al did an excellent job All the crew except for one were terrific!
September 2, 2017
Thank you for the great service and delivering our belongs on time as promised.
September 1, 2017
Gary and Marissa were EXCELLENT. The actual movers were just ok.
August 31, 2017
I was not satisfied with your firm. I had 5 moving companies submit quotes, including yours. Your quote was not the highest or lowest, but looked complete. After selecting you, had 2nd quote, which was higher than the first, but all concern were supposedly cover. I had several discussions with your salesperson about a particular piece of artwork and was assured that it would not require anything special to ship. On moving day, I was told that this artwork would now needed to be crated and I would have to for it, even though the salesperson acknowledge her mistake. Pretty underhanded. Wanted possession delivered by July 31st. Your quote allowed till the Aug. 4th, which you use. Spent 4 additional days in motel. During unloading discovered damaged furniture. Driver stated that load wasn't packed right. Said he would take pictures and send in to headquarters. He didn't. Some furniture was taken apart in Novi and not re-assembled in Dallas. I not could find screws for re-assemble.
August 24, 2017
Very pleased with entire Mayflower team. Nick,the driver was the best.
Patrick / Barb
August 16, 2017
The movers were prompt, courteous and professional. Worked well together and knew their business. My wife and I were very impressed. The office people were just as nice and professional. Did follow up as we were told. There were no surprises.
August 8, 2017
Excellent service and very accommodating. The staff is very professional and always thoughtful and helpful.
August 8, 2017
The crew in Michigan disassembled several of our items and they guaranteed us that it will be re-assembled during delivery. However, apparently the crew in Michigan marked everything they disassembled as if they were "disassembled by owner" (DBO). We only disassembled the crib per their instructions. Therefore the crew that came in California refused to re-assemble the items. In the end, they only assembled the dining table and the master bedroom as a courtesy due to our objections. Our move coordinator Marissa Cronk helped us with this problem promptly and the next day she send us another crew to re-assemble the rest of the stuff free of charge. In addition to that when I talked with Marissa about this issue the crew in Michigan lied about the situation and insist that we disassembled everything again which is not true.
August 3, 2017
Tom and the crew were absolutely fantastic! Best moving experience we've had!
August 3, 2017
Hours late for packing, didn't bring packing material, didn't mark part bags for what parts went to, lost box of belongings, did not put boxes in containers correctly -- boxes were crushed, broke some belongings, dug up lawn when leaving, didn't assemble furniture correctly. On the whole not a good move.
August 2, 2017
The movers moved a few articles we had set aside, but left a few others. This was quickly rectified by John Hopkins our salesman
August 1, 2017
The movers were not as professional in Novi as they were in Cincinnati! The lead was very slow and took all day to pack a very small kitchen. The Cincinnati crew was really great!
August 1, 2017
Marissa at Premier Mayflower was super. The packers were awful, led by John, who was lazy, abrasive and a general pain. Scott was the only one on that team was good to work with and did good work. The Third Party craters were awful! They crated an old and delicate scroll with no directions for keeping it right side up and then left it on its side. John, the lead packer, then arbitrarily marked "This Side Up" on both of the crates and, of course was wrong on both of them. Isaac, our driver and Miguel, his helper worked hard but they had a lot of stuff to get on the trailer. Consequently they disassembled several things, like my drafting table, are still missing hardware and there was a lot of minor damage. There was also major damage to on of our desks and we still have not received a claim form for this. The unload team was good but no floor protection was put down and much gravel was tracked in. Most irritating of all was trying to find all of our water bed components.
July 26, 2017
Everything was great except for missing a couple of boxes.
July 24, 2017
Coordination and personal contact from Gary and Marissa made a world of difference. This was a first for us and they kept us informed of each step.
July 21, 2017
Mayflower is a professional moving service and they provided a professional quality move.
July 19, 2017
Overall move experience was poor. Nothing was completed in the time frame originally promised -- from packing to delivery.
July 17, 2017
I moved using a container and could have moved more stuff but the movers didn't tell me I had any space
Ann / Dennis
July 12, 2017
This was a fantastic experience. From the thoroughness and professionalism of John Hopkins from Premier in Novi MI and Ryan our moving guy and his crews to the nice lady who called on the phone several times to make sure all was well to the pricing that beat all the other movers we contacted. I would and have recommended Mayflower to anyone moving.
July 10, 2017
Most of the experience was positive. However, the driver did not pay adequate attention to our belongings, resulting in the loss of fasteners for our furniture, and the loss of a box of our belongings. He seemed indifferent when we questioned him about discrepencies in the inventory, and did not follow up.
July 7, 2017
Our overall move experience was great. When moving out, Kristin, who was part of the team moving us, was AMAZING. Smart, Organized and exceptional at her job. She was paired with 2 other people who were not nearly as strong as she was. She was the reason our move out went smoothly!
July 5, 2017
Everything was great overall. Efficiently packed, loaded, and unloaded. Only concern was timing of delivery. Seemed to be scheduled around the personal issues of the driver/team leader rather than as soon as it could have been.
June 13, 2017
I felt confident from my first interaction with John, and the confidence remained throughout the entire move. I have two sets of twins, and everyone was very concerned about making the move as easy as possible for me.
June 12, 2017
Great job, quick, efficient, and customer friendly, Al and his team were awesome
June 7, 2017
I relocated for work from Michigan to Portland, OR and everyone I dealt with was amazing. Gary who generated my quote and Marissa who was my move coordinator did an outstanding job. With a move this big, they did everything to make it as smooth as possible. The movers in Michigan were so friendly and helpful as were the movers in Portland. Thank you for a great experience!
May 31, 2017
Everything was handled great. Problem resolved when items left behind after the truck was loaded and gone.
May 31, 2017
The folks at both ends of the move were professional & polite. everything arrived as it left
May 24, 2017
Very pleased with all aspects of the move--Gary Miller provided a quality estimate, Marissa was a valued representative that answered many questions, and Terry (driver/mover) was excellent to work with.
May 14, 2017
Sales, office and field staff were very informative and helpful. Answered all questions and offered helpful advice.
May 8, 2017
Our move went very smoothly. They packed our glass on a Monday. Then Ben and Albert loaded on Tuesday. They were very careful with our belongings. They worked hard. They were cheerful and professional. We are very glad that we trusted them with our possessions.
May 3, 2017
The driver was excellent and managed the load and unload very well. The crew on the delivery end was not very careful when moving boxes to the correct room. They might have 5 boxes and take the all to one room sometimes. We have noted this since we started unpacking. They were all very professional and part of the problem was poor labeling on our part. Not a single issue with the origin crew.
March 25, 2017
Overall the move was flawless. The guys were awesome. Very professional and efficient, also very nice. I would definitely use them again.
March 20, 2017
Good experience. People walked me through each step
March 4, 2017
John Hopkins is very good. I was very flexible in asking when would be the best time to pick up my items as long as I could have a delivery to Florida in a 5 day window while I was there. Very disappointed in that after the load was picked up I was told delivery would be the day after I left Florida - and then that date was delayed 5 days because the driver got sick. Either way - I couldn't be there. Poor planning on the front end of pick up dates when again I was very flexible. Had to pay someone to accept load so how do I know if there was any damage? I don't!
Dennis / Ann
February 28, 2017
We were very pleased and impressed with the service we received from all representatives of Mayflower. We needed extra help and Mayflower was right there.
February 24, 2017
Mark was completely professional, but personable and considerate throughout the moving process.
February 17, 2017
The office staff to the moving crew exibited professionalism. They eased a very stressful time.
February 14, 2017
Other than some minor damage to the old residents and damaged to the Select Comfort bed frame components and mattress, disassembled, packed and reassembled by the driver, the actual relocation process was adequate. All staff involved were pleasant to work with and as helpful as possible.
February 3, 2017
Ryan (driver) went above expectation even though he was very ill at the time of delivery.
January 28, 2017
The entire team worked very efficiently packing and loading. They were all very polite and their work was certainly cut out for them considering we had a snow storm and sleeting rain. They did a super job! Thanks for making our move that much easier.
January 24, 2017
The moving crew were far and beyond what I expected, professional, careful, friendly and very skillful in loading and unloading the truck.
January 18, 2017
Overall it was a great experience. From start to finish. Still unpacking,but so far everything looks great. Nothing damaged or broken. Thank you so much.
January 16, 2017
The weather had a big impact on our move. It was soo cold around 5 degrees out and the house had to be open. It was freezing cold. This lasted over 10 hours. Not the movers fault.
January 12, 2017
My overall moving experience was VERY stressful due to timing and dealing with an ill husband at the same time. The men who moved me ion Michigan were very helpful and I appreciate the quick service I received in getting a survey and quote from Gary and the coordination from Marissa, including follow up after the move in Arizona
January 9, 2017
great experience and very professional movers. one issue with some damage on our cork steps, insurance would have covered it, but we decided not to file a claim. we packed our own boxes with some direction from the company rep. nothing was damaged...all arrived safe and sound.
January 8, 2017
The drivers that delivered our stuff were excellent and deserve the highest rating. But the guys at the warehouse lost a box of ours and therefore the move wasn't as good as it should have been.