3680 Buffalo Rd
Mon: 8:00 am - 5:00 pm See reviews >
Clark Moving & Storage
3680 Buffalo Rd
Rochester, NY 14624-1124
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Clark Moving & Storage
4.6/5.0 Average Rating
January 2, 2019
I thought the crew that came to our house was professional and knew what they were ding. They gave me a great deal of confidence that my furnishings would be taen care of.
December 17, 2018
The entire team was extremely helpful. Jackie in office, Mike in sales and Cody and his team of movers. Friendly, prompt and professional.
December 12, 2018
Our move experience was excellent. From the beginning with Mike stopping over to gather our inventory to communication before the move and throughout the move to Maine. The moving crew was excellent. There were only 2 movers on the receiving end in Maine, Chuck and Chucky. Even though they were a man short they got the job done in good time, were very pleasant and professional. Great experience.
Wayne & Barbara
December 11, 2018
December 5, 2018
The loading team was fantastic. Very considerate, congenial, and efficient- true masters of the trade. I cannot overstate how impressed I was with the quality of personnel and their professionalism at all times. For the unloading process, there were great obstacles because our new home is at the end of a cul-de-saq, which required unloading to a smaller transition vehicle before loading in the house- and your team could not have been more considerate, energetic, and professional even though they ended up doing almost "twice" the unloading.
November 16, 2018
Moving is never supposed to be fun but Clark Mayflower was so excellent on every level that this move was a very positive experience and even filled with laughs. The excellent service and caring started at the top with general manager, Mike DeGoey. He was so kind to my 94 year old Mom (this is her second move with Mike) from the planning to the execution of this move. He not only gave us good advice but he arranged with another company to ship boxes to California and a Saturday Mayflower delivery to my son and brother (in RI and Mass) and even found a new 'home' for my piano. Mike was very responsive to our smallest requests and his advice was much appreciated. His team also gave superior service from the office scheduler to the actual movers. I especially appreciated Brandon who not only moved items out of my house but helped arrange the new furniture coming in from my mother's house. I will definitely highly recommend Clark Mayflower to everyone I know and plan to use them myself when I move to Rhode Island by 2020.
November 12, 2018
Overall pretty good. One lost item that we received later. One broken chair. Two items that were loaded that were not supposed to. The people up front, from the estimator to the front office were very good. The head driver and mover were outstanding. Same person delivered our furniture. Nice to have that happen. Good people.
November 5, 2018
The first estimate was too high so had to reschedule. Needed more advice on how the process worked.
October 29, 2018
The move went very smoothly. We were very pleased with the pickup and delivery. The driver and movers were very professional. We would definitely recommend Mayflower to our friends and plan on using your service to move my mother next month.
October 3, 2018
The move from the beginning to end was very professional. Many thanks to Brian and Rick. They were the best. The three men that loaded the truck were excellent too.
Mike & Jan
August 9, 2018
Very organized, very professional moving team and driver. Felt confident that our possessions would all arrive in good condition at our destination.
August 3, 2018
It was great. Movers were very nice and helpful, and I was able to negotiate the price to something I could afford.
July 26, 2018
Overall, it was a good experience! Someone came out to do an estimate, I was given a packet of info, and the contract was developed. I appreciated that there were no changes to the contract after the initial estimate. Some companies randomly charge more after the fact and that is so frustrating. The day of the move (move out day) was smooth and the “bingo” system was helpful and efficient. The movers carefully wrapped additional items are carefully moved my items from my apt and to the truck. Move in day was also smooth. I was tasked to track all incoming items using the bingo system and though a few items were damaged during the move (we saw the during unloading the truck and I found a few more while unpacking), things went smoothly. The movers were friendly, detail-oriented, thorough, and professional.
July 16, 2018
all people involved were knowledgeable, polite and good to work with
December 27, 2017
Our overall moving experience exceeded all of our expectations and then some! Our movers and planner were polite, task driven, and great to work with. The staff at the Spencerport NY office were very helpful and returned our e-mails/phone calls right away, as well as Will the driver.
Malcolm & Oneit
December 20, 2017
I can't say enough good things about Clark's. Mike & Jackie are great people to work with and the response with our reimbursements was very fast, as well as the claims department. My only complaint would be on the back end, with delivery. It didn't appear as if our things were handled with the care needed.
December 19, 2017
The packing was done with care. The loading and unloading was done with attention to detail and care. Some challenges with labels falling off boxes, but for the most part all was accounted for. Appreciated the professional customer service provided and care with my floors and walls. Top rated service with delivery dates and times. Attention to detail was appreciated by sales , the driver, and the crew supporting.
Roger & Jan
December 11, 2017
Loading went smoothly. Driver was key to success of program. His patience and care for home and items being loaded was exemplary. Many thanks to John Vautier from Gallo Moving In Massachusetts.
December 5, 2017
Every part of our move was wonderful- the team at Clark Moving and Storage was amazing to work with (our move was a bit complicated and the customer service was phenomenal.) The load on and unloading was smooth and professional. I couldn't be happier!!
November 27, 2017
Completely pleased with all aspects of the move from first contact to delivering my items.
November 24, 2017
I was very pleased with my experience with Mayflower. It was very smooth with no hassle.
November 20, 2017
The estimator was pleasant and accurate, the driver easy to deal with. His helpers at both ends were nice, hard working and respectful of our belongings. The only hiccup was loading a day late which interfered with our plans for the overall move.
Dana & Carol
November 14, 2017
We worked with outstanding people, from Mike DeGoey the General Manager in Rochester & his assistant Jackie, the loading crew - Chris (driver), Al & Mel, and the unloading crew - Mike (driver), Nate & Brett. All worked hard for us, were professional in every way, and were friendly, enjoyable people. All were a delight to work with.
Gerald & Connie
November 10, 2017
We was very happy with all aspects of the move. From the sales guy, operations to the diver along with the team that did the loading and unloading of the truck.
November 10, 2017
All aspects of my move was handled professionally and with courtesy. I needed a quick pick up of my goods on the shipping side and Clark Mayflower was extremely accommodating in handling my every need. My goods needed to be stored at destination and when delivered, the delivery was handled with efficiency and care
Vickie & Mike
November 7, 2017
All the parties to the move were very service oriented, very experienced, very professional. They always made me feel that they had my interests at heart. Response time was quick, communication excellent, and they always exceeded my expectations through every aspect of the move.
Dick & Judith
November 2, 2017
Outstanding job by all components of the move, each was done with skill and as promised.
October 26, 2017
Every step of the process, there were no surprises, and everyone involved was competent and friendly. All items arrived safely and on time.
Roseve & Dick
October 26, 2017
I was satisfied with the men who picked up our items. Also with those who delivered it. I was surprised at the condition of some of the cartons. Generally, we were satisfied with the movers.
October 21, 2017
The guys that moved us were on tome, consideration and professional.
Larry & Sue
October 13, 2017
Very professional operation, from the very beginning when the Mayflower representative (Mr. DeGoey) first visited our home and throughout the entire process and including the day of delivery to our new home. The moving team led by Mr. Brian Young did a terrific job packing and delivering our furnishings, artwork, and automobile. All Mayflower personnel throughout the entire process were extremely helpful and easy and enjoyable to work with.
Don & Freddie
September 25, 2017
We just opened the last box today from an 8/25 delivery. We were very pleased with the driver/supervisor of the actual move. He was informative, hard-working and well-organized. His right hand man "Q" also was pleasant and hard working. They make a good team. We had hoped that the actual delivery day would have been later, as we were given a window of 8/24 -8/30. It would have made it easier for us to handle and prepare for this undertaking.
Marcia & Charli
September 2, 2017
The individuals involved in our Mayflower move were professional, caring and helpful from the estimate through the delivery, helping any way they could from securing packing supplies to specific transportation information. We found the packing details available on your website very useful as we packed all of our belongings except our kitchen ourselves.
August 31, 2017
This is the third time I have used Mayflower for relocation. Because of the service I received on my first move, I didn't consider using any other mover for the two subsequent moves.
August 31, 2017
Quoting and move preparation: Rick Stoddard was exceptionally nice, professional and helpful. You couldnt have a higher quality professional to be your first contact with the company and the process. Follow-through: Jackie Canute-Gross was also dependable, helpful, every step of the way. Movers: were great, careful. Overall experience: excellent
August 14, 2017
On both ends the arguing and complaining amongst team was stressful. Broken items, hourly vs flat rate of pay etc.was a problem. heavy boxes and furniture in wrong rooms. TERRIBLE
August 9, 2017
Rick was very professional and responsive to our needs and questions. The movers were careful and responded to our requests.
Liz & John
August 5, 2017
Mike and his assistant Jackie at Clark's Mayflower were outstanding in every aspect leading up to our move, I cannot say enough good things about them. That being said, I had trouble at our destination with many lost articles. I am in the process of compiling a list of our missing belongings and will submit a claim soon. What led up to the lost items was on the day of delivery (3/25/17) the driver had a breakdown in Charlotte. He was several hours late in arriving at Windsor, SC destination and refused to allow me to use the Bingo Card provided by Clark's to assure everything that was loaded in Honeoye Falls, NY was delivered at our home in Windsor. I also was not allowed to remain on site when they loaded the truck at our storage units in Honeoye Falls. The fact that the driver was behind schedule plus 2 of his 3 helpers could NOT speak English, added to his stress. We trusted and hired Mayflower in good faith. These factors leading up to lost belongings were no fault of ours.
August 1, 2017
My move went well.Packing was excellent, no breakage so far. And delivery was on time.
July 22, 2017
The overall experience was certainly positive - no major complaints. Everyone seemed to be friendly and attentive to the job at hand. The packing went relatively smoothly, as did the unpacking, and there was no significant damage to anything that we have yet to come across.
July 17, 2017
Our experience was very good. Rick was our sales person and made everything very smooth. Brian was the driver and his crews were on time and wonderful.
June 15, 2017
Each employee was hard working and enjoyable to have around.
May 23, 2017
Your people were all very courteous and helpful during this stressful time.
May 17, 2017
Driver did not complete the checklist at time of offload. Damage to tool box while being offloaded. Later found a gouge in the back of a tv cabinet.
May 15, 2017
Every thing went great from the beginning with Mike to the set up with Jackie to the actual move with Brian and his team.
April 19, 2017
Excellent service from providing a clear and competitive estimate, promptly answering questions prior to the move, excellent care given to my articles by the moving team, and finally excellent delivery! Very satisfied!
Alan & Roxanne
April 15, 2017
Michael deGoey and Jackie were both very helpful. We appreciated their help in setting up specific days for movinf out and moving in.
March 20, 2017
You guys were competitively priced but more important to me was you did what you said you were going to when you said you were. Best of all there was no damage to any of our belongings.
March 7, 2017
Excellent transition. Very professional personnel. Great experience.
March 6, 2017
I was very happy with the service provided to me by Clark Moving and Storage of Rochester NY. The entire staff was very friendly, cooperative and easy to work with.
February 20, 2017
All staff of Mayflower were both friendly and professional and made a stressful interstate move much easier. Fast, efficient with good and organization communication all around.
February 7, 2017
Our whole experience from the beginning to the end was excellent. We would definitely recommend you to our friends and family.
January 24, 2017
Rick Stoddard, our sales rep, was great! He was available whenever we had any questions, and there when we had an issue during the move. I can't say enough about how incredibly professional Rick is.
January 17, 2017
I especially appreciated the close attention of their relocation specialist throughout the various stages before, during, and after. All personnel involved were pleasant and professional. The salesperson was sensitive to the fact that my parents were elderly and worked closely to provide convenient scheduling and packing boxes. Plus all of our possessions arrived safely and within the time window expected.
Vicky & Tom
January 12, 2017
Rick came to our home and was very professsional and courteous throughout the initial meeting and throughout our interactions. The day of the move went smoothly. The staff clarified which items were to be moved and which were staying. They made us feel comfortable and were pleasant with us and one another. The items arrived safely and the unloading was well organized. The staff made us feel as though our involvement was important. If an item needed attention , it was handled on the spot, with a helpful attitude.