Moving Company Reviews

See how our customers review Mayflower's various services.

In order to monitor and maintain high standards of quality, we invite our customers to complete a Customer Satisfaction survey. Burke Inc.*, an independent research firm, administers and reports results of Mayflower’s customer feedback and satisfaction survey, ensuring accurate, third-party reporting. With nearly 9,000 customers responding annually, our survey results demonstrate the superior service you’ll receive when moving with Mayflower. 

Overall Customer Satisfaction
 
 4.12 out of 5

In addition to strong overall satisfaction ratings, we maintain high ratings across key aspects of the moving process:

In-Home Estimate 
  
 4.35 out of 5

Move Coordination 
 
 4.28 out of 5

Packing Services

4.40 out of 5

Loading Services

4.50 out of 5

Delivery Services

4.49 out of 5


Star ratings based on 9,283 customer surveys completed in the latest 12 months ending 12/31/2017.


*Founded in 1931, Burke is an independent, full-service research and decision support company. Burke applies its state-of-the-art research execution, high quality standards, advanced analytical techniques and leading edge technology to provide decision support solutions to companies across all major industries, including household moving.