Trusted Hanover, MA Movers

Allen, the rep, was great throughout the whole process.

Office personnel most courteous and helpful. Moving guys at both ends were efficient and pleasant.

The driver and both crews (load / unload) were outstanding and could not have been more professional or helpful. And, the Customer Service rep in the Boston area leads the way in exceptional service.

The teams comprising packing, loading, and unloading were cooperative, very pleasant, and did exactly what was asked of them.

My move was made a lot easier with the help of Ken and Sara. The emails from Sara checking on my progress was very appreciated! Everything went very smoothly

communication between the Mayflower represents throughout the process was excellent. The movers were personable and did their job well.

Fast and effecient

Fast response to my initial inquiry, flexible quotes as we changed our minds, final quote accurate. Fast response by driver, good packing and loading crew, arrived at delivery point on time, good unloading crew. No complaints about performance. Expensive, though.

The original agent was very helpful and addressed my concerns.

From start to finish the process was very easy and straight forward. Our move from MA to CO was a great success and we cannot say anything bad about the experience.

Everything was great, except the movers broke my mattress box spring. The guys told me that someone would contact me to make it right, but no one ever reached out

Well coordinated. Excellent personnel. Only one broken item. Timely. Hard working. Professional.

Even though it was a very stressful time for us, scheduling movers from MA to receipt of furniture in FL was quite stressless. Everyone we had contact with was very helpful and understanding. Overall positive experience.

We contacted Mayflower after having a terrible experience with Purple Heart Movers. We called office for an estimate and they had George contact us immediately. George and Sarah were amazing. We were leaving in a few days to move to Vegas. Previous mover ran out of space and left some of our things.

From beginning to end the experience was positive and well informed.

I have moved cross country multiple times with different carriers. This was the most positive experience in all the 5 moves I've had. From Ken in sales doing all he could to help me secure dates to move during the busiest weeks of the year, to the packers, driver and delivery/unpacking crew, and thorough customer service coordinator, Sara Centofanti, I have to say this was the most professional and smooth experience. Thank You!

The Mayflower driver was great. Loading was easy and good. 1 of the subcontractors unloading was difficult because he was not listening to where I wanted items placed.

I thought your price was high, but the experience was great

The sales person, the coordinator, the driver and crew and the storage delivery crew were all excellent. All professional.

The movers were professional and fast. My move was convenient and without any issues.

Overall, I was pleased with the service. I did have some issues with marks on some of my items (desk, coffee table, end tables, bureaus, tv stand). Some were minor blemishes, some were more noticeable. The service in Medford was pretty good, and the service in Tampa was excellent. The coordination of the move was somewhat stressful, as I was getting mixed information about pick up times, and the coordinator’s response time was inconsistent. Otherwise, I was happy with the experience.

Excellent service! Alan and Sara were our initial contacts out of MA. Their communication with us was excellent. The team showed up to pick up our furniture on time and they delivered it all on time. We are very pleased all around and would recommend to others. We will be using Matflower again if we ever move anything from Boston to CA.

Jordan went above and beyond it customer service! There were signifcant weather issues which required decisions on the fly and Jordan was always thinking ahead!

Very professional

We were extremely pleased with the crew that handled our move. They were courteous, careful with our belongings and made sure everything had been packaged properly.

Was very nervous about move but Alan and Sara were calm and organized, helped to reassure the move would go smooth and it did. The movers were so nice, treated everything like it was worth million dollars (it was not!). They came when they said they would and everything went great!

From the start, with the representative meeting with us to estimate the move parameters and cost, to the final box being stored once our move to California was completed, everyone was totally dedicated to insuring our belongings were shipped in the most professional manner I can imagine. The driver and his crew, on both ends of the journey, worked very hard to both load and unload in under eight hours. The storage sheds in CA were packed so well there could not have been room for more; lighter boxes were put at the top so as not to be crushed; furniture was placed so as not to cause damage or scratching. All in all, I could not have done a better job of it!

Alan & Sara that provided the quote in Massachusetts (MA) were great. The moving team in MA was fantastic. They were professional & very nice. They took pride in what they were doing and packed everything very well. I can't say enough about them and based on that team, my scores would have been higher. The team in Phoenix were the exact opposite. They were not very friendly and stunk the place up with body odor. The team in MA took apart the tower of our desk to prevent damage and said the team in Phoenix would reassemble. They refused, said it would take too long & was not part of their job. They dented a wall bringing furniture in and the response was "oops". They did not unpack the cord for the TV so we needed to purchase another. We think it got thrown away in the TV box. Instead of going through all of the inventory on their own like the did in MA, they made my mom check in all the stuff & when pieces were missing they said stickers fell off. Not a professional crew at all.

Excellent service on both ends. Boston and San Diego

Everything went smoothly. The crew was efficient, courteous, friendly, and hard-working.

I spent $3,000. for a crate that was too small for me to take ANY of my furniture. I moved from MA to FL and didn't have one piece of furniture. We could only fit our personal belongings, our bikes and a tv. No room for anything else but as a single parent of two kids, I couldn't afford more than 3k!! I should have rented a UHaul as that would have cost 1500. and I would have furniture. Way too expensive for what I received. The movers were nice and helpful. They were the only part of he experience that was positive. Frustrating.

Great experience. The movers in Houston were very friendly and efficient.

The process of packing and unpacking was great, however, scheduling for my things to be delivered was difficult

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The experience was simple and stress-free. Although the move was expensive, it made my adjustment into my new home all the easier.

Everyone I dealt with was professional, respectful, and went above and beyond. I would definitely recommend Mayflower to my friends and family!

Movers were on time, polite, careful. Nothing was lost or broken. They worked hard.

Overall very pleasant experiences from quoting, packaging, and unload. Also all the correspondences were replied promptly and status was followed up closely.

Very attentive throughout. Katie was on top of the move and couldn't have been more helpful and responsive.

Move was completed in a timely manner with competent and nice help. Good experience overall.

George Rohlfing in particular made assure our move would be a good one.

Sara was great personable and professional. The movers Myles and Lee were exceptional. The weather was lousy, raining and cold, they worked their butts off and did not complain once. The driver Huggy was the best, on time, friendly and over the top helpful. After hearing so many bad stories about moving, this was a piece of cake, in large part to the above mentioned people,

have used 2 other moving company and was amazed the care mayflower uses

My entire experience was great. From the visit for the estimate to the pick up and delivery of my belongings. Everyone was helpful and there were no issues along the way.

Our move coordinator provided clear, frequent communication about our move. Additionally, the movers and driver (Mike) took great care with our possessions. Not a single item was harmed in transit. They arrive on time and were extremely professional.

The Mayflower team was extraordinary. From the initial estimate throughout the whole move and post delivery Mayflower was responsive, flexible, reliable and professional. My only criticism is with the United portion of the move. Everything Mayflower was responsible for was tracked and logged on an iPad. The United team that drove our household items to Phoenix didn't have a good system for tracking the unloading of the goods at destination. A large, expensive mirror never got off the truck. I was also frustrated that items were transported below the truck and resulted in unnecessary damage. If everything had been scanned as it was loaded in Sherborn and then scanned as it was unloaded in Phoenix we would have had a better delivery. There was obviously a space issue on the truck which is why the driver moved certain items from the main area to below. I wish this had not happened.

Service was excellent. Workers were very helpful and respectful.

From the outset EVERYONE involved in the process was personable and professional. Despite the fact the quote came in higher than the competition, Patty felt more comfortable with and trusted the salesman more. The fact that he delivered on his promise bore out that decision. Sarah's communications were frequent and helpful. The driver, Huggie, was over the top with his attention to detail, knowledge and helpfulness on both ends of the delivery. After all of the horror stories I heard previous to the move, the fact we experience zero problems made this the easiest part of our move. I want to thank everyone behind the scenes involved with this move as they really helped this to be our Christmas Miracle!

Great experience. Working with Matt was a pleasure.

There was a few mix up in the items that were suppose to be shipped and the ones I did not want to be shipped.. Several boxes were damaged by water eak in the trucks roof, but the company paid for cleaning which find with me. I would of liked the truck to filled in a curtain order that I had in mind and that didn't happen. Overall the pick up date a delivery went as planned.

The moving experience was great, over my expectations

Overall, Mayflower helped to make the chaos of such a big life change manageable. The caring, consistent and above and beyond help of Katie and Sara will always be appreciated. The workers, packers and drivers were respectful and careful with all our items, as well as to our home on both ends of the trip. Things were clean, neat, and in good shape. No damage to walls or floors as they carried heavy in large pieces. I especially want to note that the workmen still kept up this level of care even AFTER they had hit a problem on our entry road, and then it began to pour, then snow, as they were unloading. Thank you all!

The sales representative Alan was very thorough and came out to the house twice as I had requested a very detailed list. He was more than willing to accommodate this request and together we were able to precisely and accurately predict what the cost would be in addition to how many boxes etc. There was always a good flow of conversation between the staff I would definitely recommend Mayflower again they were an excellent support and service organization.

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All went as planned and very smoothly. On the origin end there was only one employee who misjudged the time and effort to finish packing that day and in so doing made it more difficult for the loaders the next day. Rather sloppy and somewhat lazy is my assessment of the person, not the company. Over all we were very impressed and pleased with the personnel and the company as a whole.

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