Trusted Novi, MI Movers

From the estimate, thru the packing and delivery of my belongings everyone was professional, helpful, and very good at their job. One item was not packed as promised. A call to Lina, who was understanding, and she provided help.

I can’t express enough how wonderful the communication was between myself Gary Miller and Marissa. They kept me abreast of all situations whether there was a delay or increase or decrease added items, you name it they were really on top of it. The movers Joel and Chris were absolutely awesome friendly and very professional

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Moved from Michigan to California. Had never used a moving company before so didn't know what to expect. I received a post card from Premier Mayflower Moving and so glad I did. From the time John called me after hours on a Friday night to the time he arrived for a quote, Mayflower stayed in touch. Lina was my liaison and so wonderful. Very helpful and detailed. Was there every bit of the way. How lucky for me. I always felt they had my best interest at heart. Helped me with boxes, answered all my questions and made my move stress free. The mover ( Richie Cruz ) was super. Couldn't have been more helpful.All in all a very positive experience. Thanks.

Gary, Marissa,packers and especially my driver, Russell were all exceptional. Also the men that unloaded!

Excellent- my movers , Steve and Alex were outstanding!! They made the move very stress - free. Gary Miller was also very helpful and accommodating. Everyone involved, Marissa, they all made sure the move was effortless .

Jodie Kuhns and wife were great.Both crews were friendly.

excellent movers

Hello, Overall move experience was very good and I would recommend. Sales consultant, John Hopkins, was very helpful. Move Coordinator, Lina Williams, was thorough and communicative. Packing and unpacking teams did a great job. Some minor damage, but they worked very hard and got it done under harsh (hot) conditions. I am thankful for their work.

We had a wonderful experience overall. The only thing we disliked was that a corner of our dresser got messed up during the move.

Excellent

The team is excellent and knowledgeable about the process and supported us well making it less stressful.

Overall positive experience but some struggles along the way with delayed delivery and not all items fitting on the truck leading to even further delays that were a hardship

Everyone we dealt with, from our initial meeting with our rep to those loading and unloading our belongings, were very friendly and helpful.

While packing and moving was harder than we thought it would be, the people at Mayflower were consistently helpful, positive, and encouraging!

went smoothly, packers and movers were efficient and friendly. Overall great experience.

Excellent people in your company that picked up our household things in Michigan and great people that brought our things to us in South Carolina. We cannot praise your employees enough they were all so courteous, helpful, kind just wonderful people. includes your office gal who was terrific. Thank you for making our move so easy nothing damaged and handled with much care. Great people to do business with. Fr4om Virginia and Fred Dietrich

Move went well with a few hiccups

Overall, it was a good experience with Mayflower's move and everything went well beyond my expectations

It was professional and well managed. Premier movers (Michigan) were great

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The Packers and drivers were great on both ends of our move.job well done!!

There were problems with delivery schedule, damage, and some items were lost. However, the company's res[onse to the problems was good.

There was oversight and contact with personnel throughout the entire process. Everyone was professional and available to answer questions.

Excellent communication from start to finish. Gary provided the initial overview of our belongings with an accurate estimate of total cost. Friendly, professional and efficient movers on both ends. There were some items damaged. We had the insurance, and once we completed our claims form - our items were picked up, repaired/replaced by a local group in record time, and repairs were of good quality. All schedules were adhered to - Matt Wicks, our driver arrived right on the minute each time!! Marissa Cronk, our coordinator maintained contact with us throughout the process. And Connie Ledbetter was so helpful in followup on our damage claims.

Everyone was awesome!

Packing poor. Delivery outstanding. This was too expensive to be disappointing.

Everything went well!

Top quality work by very professional movers. I could not ask for anything better.

In researching the moving company to use, I ran across numerous horror stories on bad moves for people with various companies. I selected Mayflower due to their high customer satisfaction survey results. Everything didn't go "perfect" on my move. However, I don't know that I really expected it to. I had a partial load and it was going 1500 miles across country during a bad weather winter. It included going over mountain passes to deliver my goods to a remote part of Colorado. In the big scheme, these issues were relatively "minor". What really impressed me is how the company worked with me to make it right. They could have taken a hard stance and denied my claim. However, they took the high road and did indeed make things right. I walked away satisfied and would recommend Mayflower for a move.

The move went great, right on schedule.

We were absolutely grateful for everyone’s part in our out of state move!!! Everyone definitely did a fantastic job and we sincerely appreciate everyone’s support and help !

Everyone involved was knowledgeable, professional, helpful and went out of their way to insure our satisfaction

Movers (Russ and Tammy) were fantastic and professional and very efficient.

My move was wonderful. I never had any worries, having used Mayflower before. My furniture, my breakables are in excellent shape. I’ll use Mayflower again should I have to move.

satisfactory

The entire Mayflower team was extremely helpful and professional. They made moving smooth and hassle free. They kept me updated and informed every step of the way. Really top notch. I have moved several times before but this was the absolute BEST company ever!

Overall experience with mayfloMay was excellent from beginning to end.

No

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The whole move took place in an orderly manner.

Overall the move was great. John the driver and John his assistant were great people and did a great, professional job. They were amazing and did exactly what they said they were going to do, and in most ways exceeded my expectations.

Tom, driver and lead, was great... John Hopkins and Lina Williams were also super to deal with... Only issues were with non-descript packing (many of the boxes were impossible to identify), and the irritation of having all of the accessories for the TV's (remotes, cords, cables, etc.) all shipped separately from the TV's -- and with zero identification

It was as easy an experience as I could expect. What I expected to happen did happen. The crews were prompt, efficient, and courteous. The merchandise was delivered intact, complete, as expected, and on time.

The people I dealt with were professional yet friendly. Good group. I am missing one box of pictures . I will call on it and hope someone got them by mistake and will let you know. Otherwise all went smooth and timely

More than any of the other movers we considered using, Mayflower (and Premier) fully explained the entire process, had the most reasonable quote, and delivered on everything that was promised.

The loading and unloading process was professional with careful handling and delivery on time. The person for quotation was very nice and provided helpful comments for organizing the moving.

The movers were great! Especially Darryl. Very good at what they do and great attitudes also! The issue we had was with the trucks. Once broke down on the way to Ohio and the crew had to re-pack to another truck (it sounded horrible on the day of the move and I wondered how long it would last) and then the truck on the second day left many, large oil stains on our driveway. We are working now to get that repaired.

This was my first time using a professional mover. I was very pleased with the crew. They protected my floors and doors. They were very polite. They carefully wrapped every piece of furniture. When they moved me in, they asked where everything should go. At the end, the driver went through every room with me and made sure I was happy with the placement.

The two men who did the packing and the move were outstanding. They were so helpful and did a careful and thorough job.

Everything went very well.

John Hopkins started the process with more information, experience and defining the Mayflower Plan than we received from three (3) other large competing companies which we had bid our move. John sold the job. Lina Williams was so great that we almost, literally, had each other on speed dial. She called at the beginning of each day, mid-day and at the end of the work day to make sure everything was going perfectly as well as to see if we had any concerns which were not being met. None! Packing, Loading, Transport to Florida from Michigan, Unloading and General Cheering On was done by TOM RINDLE. Tom is your poster boy for Mayflower Premier. Not an item broken or lost. Tom managed his crews on both ends of the move like a Skilled General. His crews were pleasant, courteous and thoughtful every step of the load and unload process. Tom's skill at managing personnel is fantastic. Nary a word of grumbling, "Do we really need to do this?", or any other slacking, as Tom had all the crew members moving with a smile and with a "What's Next?" positive attitude. Our greatest contact was with Tom and he is a quality representative of your company. The 3rd Party crews were exceptional. They got the job done efficiently. Last but, not least, Miss Rae, your initial contact person, set the process in motion with John Hopkins. Thank you Mayflower for your exceptional service to Kris and I in our move to Florida. Regards, Jim Ayres

Very nice and professional people to work with. We were very pleased!

Everything went smoothly and X petite. you did a wonderful job thank you so much for taking care of my merchandise. And respected my home and putting everything together like it was.

Good crew. New what they were doing.

Move went well with excellent feedback and updates along the way by Marissa. We did have a few items break (which I have not yet discussed) and we still have a few boxes yet to unpack.

The entire experience was great. Gary Miller, who estimated our needs, Marissa, who oversaw our move, the men, who packed our belongings, and the men, who delivered our belongings, were professional, knowledgeable, and courteous.

The best customer service and attention to detail and care about my possessions i have ever experienced, both teams were great but i must say the delivery driver exceeded any expectation i could have ever had

The whole crew, from quote to delivery, was very attentive and customer service oriented.

Move went really well, from the initial estimate to packing, pickup and delivery.

Everything went smoothly - the quote was accurate, and the movers were all very friendly.

Awesome. John Hopkins and Lina were the absolute best. The 2 crews that moved our belongings, Alvie and Tom, were the most diligent and polite people I have ever met. They ran their crews effortlessly.

I was able to be comfortable with my entire Mayflower experience because the personal I encountered were respectful, informative, and professional. When I had questions, they answered my questions until I was completely satisfied. The movers were careful with our belongings and treated them as carefully as their own.

Excellent experience

The experience was great and the staff were very professional.

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Generally speaking we were very happy with our move and the process. I believe we could have used more manpower to make the move happen more quickly, but the two gentlemen who worked for us did a good job.

The customer service from every one of the professionals involved was outstanding. Special compliments and thanks to Gary Miller, Melissa Cronk, and the truck driver, J.D. Campbell. Thank you very much.

Very professional from estimatir Robin to Mayflower point of contact Marissa to move men Ken on initial end to John on distant end!

Enjoyed working with Frank and the guys despite delivery in the quoted window, truck issues prevented deliver on the stated date. John did bring boxes one time but could deliver a second batch. Don't know if I received the $100 packaging material as started in the contract.

Everything went well.

Mayflower could not have made this easier. I honestly don't think this could have been done better.

The pre planning conversations were very helpful. The move more or less carried out as I was told to expect.

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Good

Every person involved in my move is excellent, experienced, courteous. Every step was well scheduled, well planned from estimate to delivery.

Overall an excellent smooth experience with no problems and lots of communication.

We had used Mayflower out of Nashville 4 years ago and would not have recommended them but did use again because we got much better service and a different crew. We were very satisfied and they continue to service and support our move after we've been here for a month.

Considering the complexity of the move, and the tight schedule, I was very happy with how everyone at Mayflower went out of their way to make it smooth and easy.

wonderfull

Our experience, from the first appointment through delivery on the other end was exceptional. This level of service and satisfaction is a reflection of the top caliber individuals working at Mayflower. We couldn't be happier or more satisfied.

The crew was extremely helpful and very friendly. It’s a difficult move for us and our family and they made us feel very comfortable the entire time. That helped out whenever we asked and went above and beyond to make sure The move went smoothly. There were no issues and they were very professional.

packing and office staff great problem occurred with the unloading their was one unloader seem like he did want to do his job

My overall moving experience was excellent!!!

From my initial phone call to the unloading of my belongings at my new residence, everyone at Mayflower was courteous, friendly, professional and very knowledgeable. My belongings moved 1700 miles with Mayflower and arrived in great condition. I would recommend Mayflower to everyone.

I thought it went smoothly and on the time table we wanted. I am not sure of what is expected for the guys doing the heavy lifting but they sure were challenged and worked hard. Perhaps they could have had a third individual to allow them to catch their breathe

Better than I could have imagined.

Absolutely perfect move. The entire crew was exceptionally accommodating to us. Extremely careful with all of our belongings and very hard workers. We couldn’t ask for a better team!

Great experience from all aspects!

By the end of my move from Detroit to Chicago, I felt that the men who moved my belongings were my friends. I was not prepared for a positive experience because of all of the negative comments that I had read. The entire process was organized and orderly. The moving-in was efficient. I do not have one single criticism; only gratitude for my good luck.

overall the experience was not bad, but several aspects could use inmprovement. John and Linna were helpful, but there were issues with other workers

Mark was a great mover. He was very polite and answered any questions that I had.

everything was wonderful, could not ask for better

The entire process was handled professionally and time. The coordinator, carrier representative and movers were all great!!!

Every aspect of our Mayflower experience exceeded expectations.

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Unfortunately Robin did not realize we would need additional help to move our largest piece of furniture. It arrived missing a small piece of plastic to operate the right hand light. Not delighted about the additional cost.

The organization, follow up, and assistance was exceptional. Thanks. Loved the experience.

Move went very well, considering my wife had just died and I was returning to my old home state.

I am very happy that we chose Mayflower as our moving company. The entire team was professional, interested in accommodating our needs, and friendly. The attention to detail was outstanding from both the packing team and the delivery team. The follow up throughout was also very good. Marissa kept in touch and made sure we were informed from beginning to end. Very satisfied with the survey provided.

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The men moving both in Michigan and in Oregon were professional and thorough. They made the moving experience much easier than I thought plus I really like the locked container.

We were impressed with Mayflower through each phase of the move - the initial contact, initial inventory, subsequent inventories, packing recommendations, loading and unloading our property. We moved from Michigan to Minnesota. Uncertainty between closing dates required a flexible transit schedule. Mayflower was understanding, a calming resource, and accommodating. They exceeded our expectations.

Gary Miller & Marissa Cronk made our move from MI. to SC. stress free. Our truck driver Jim was outstanding his helpers Chad and Julius packed all our furniture like it was their own. We have a lot of antique furniture nothing broke or damage.

My wife and myself are very pleased with mayflower in helping us to move

Office staff were great packers were mediocre, van driver and loaders were great.

We loved the ease of the move in general. Dylan and his crew were superb. All items arrived safe and sound, no damage.

My truck driver was awesome and everyone was professional and courteous. Good experience overall.

Excellent driver service, load Crew were good

This move went about as smooth as possible.

I was delighted with the professionalism of the movers on BOTH ends of my move. They were prompt, courteous, and respectful of my homes and my things. On the receiving end, in South Carolina, they worked SO hard in very hot and humid conditions. We offered cold water----they declined until they were done. Everything was done as expeditiously as humanly possible. Can't say enough!! The experience was just great.

Everything happened on time as exactly as described. It was a positive experience.

Mayflower has done a tremendous job loading and unloading my belongings. My driver Tom, was extremely conscientious and very competent. I would recommend Mayflower very highly.

I'm very happy with this moving service. The pick up and delivery dates are exactly as they promised. My furniture's are carefully handled. And I was timely informed prior to the pick up and delivery time. They did a great job.

We were very pleased with every aspect of the move. We would highly recommend your company and employees. They were all polite and very helpful!

Driver, Tom, professional and such a hard worker and a pleasure Al for overflow also a very hard worker and both tom and al did an excellent job All the crew except for one were terrific!

Thank you for the great service and delivering our belongs on time as promised.

Gary and Marissa were EXCELLENT. The actual movers were just ok.

Very pleased with entire Mayflower team. Nick,the driver was the best.

Everything was as expected.

The movers were prompt, courteous and professional. Worked well together and knew their business. My wife and I were very impressed. The office people were just as nice and professional. Did follow up as we were told. There were no surprises.

Excellent service and very accommodating. The staff is very professional and always thoughtful and helpful.

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Tom and the crew were absolutely fantastic! Best moving experience we've had!

The movers moved a few articles we had set aside, but left a few others. This was quickly rectified by John Hopkins our salesman

The movers were not as professional in Novi as they were in Cincinnati! The lead was very slow and took all day to pack a very small kitchen. The Cincinnati crew was really great!

Everything was great except for missing a couple of boxes.

Coordination and personal contact from Gary and Marissa made a world of difference. This was a first for us and they kept us informed of each step.

Mayflower is a professional moving service and they provided a professional quality move.

I moved using a container and could have moved more stuff but the movers didn't tell me I had any space

This was a fantastic experience. From the thoroughness and professionalism of John Hopkins from Premier in Novi MI and Ryan our moving guy and his crews to the nice lady who called on the phone several times to make sure all was well to the pricing that beat all the other movers we contacted. I would and have recommended Mayflower to anyone moving.

Everything flowed exactly as promised.

Our overall move experience was great. When moving out, Kristin, who was part of the team moving us, was AMAZING. Smart, Organized and exceptional at her job. She was paired with 2 other people who were not nearly as strong as she was. She was the reason our move out went smoothly!

Everything was great overall. Efficiently packed, loaded, and unloaded. Only concern was timing of delivery. Seemed to be scheduled around the personal issues of the driver/team leader rather than as soon as it could have been.

I felt confident from my first interaction with John, and the confidence remained throughout the entire move. I have two sets of twins, and everyone was very concerned about making the move as easy as possible for me.

Great job, quick, efficient, and customer friendly, Al and his team were awesome

I relocated for work from Michigan to Portland, OR and everyone I dealt with was amazing. Gary who generated my quote and Marissa who was my move coordinator did an outstanding job. With a move this big, they did everything to make it as smooth as possible. The movers in Michigan were so friendly and helpful as were the movers in Portland. Thank you for a great experience!

The folks at both ends of the move were professional & polite. everything arrived as it left

Everything was handled great. Problem resolved when items left behind after the truck was loaded and gone.

Very pleased with all aspects of the move--Gary Miller provided a quality estimate, Marissa was a valued representative that answered many questions, and Terry (driver/mover) was excellent to work with.

Sales, office and field staff were very informative and helpful. Answered all questions and offered helpful advice.

Our move went very smoothly. They packed our glass on a Monday. Then Ben and Albert loaded on Tuesday. They were very careful with our belongings. They worked hard. They were cheerful and professional. We are very glad that we trusted them with our possessions.

The driver was excellent and managed the load and unload very well. The crew on the delivery end was not very careful when moving boxes to the correct room. They might have 5 boxes and take the all to one room sometimes. We have noted this since we started unpacking. They were all very professional and part of the problem was poor labeling on our part. Not a single issue with the origin crew.

Overall the move was flawless. The guys were awesome. Very professional and efficient, also very nice. I would definitely use them again.

Good experience. People walked me through each step

The crew were excellent, as always.

John Hopkins is very good. I was very flexible in asking when would be the best time to pick up my items as long as I could have a delivery to Florida in a 5 day window while I was there. Very disappointed in that after the load was picked up I was told delivery would be the day after I left Florida - and then that date was delayed 5 days because the driver got sick. Either way - I couldn't be there. Poor planning on the front end of pick up dates when again I was very flexible. Had to pay someone to accept load so how do I know if there was any damage? I don't!

We were very pleased and impressed with the service we received from all representatives of Mayflower. We needed extra help and Mayflower was right there.

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The office staff to the moving crew exibited professionalism. They eased a very stressful time.

Other than some minor damage to the old residents and damaged to the Select Comfort bed frame components and mattress, disassembled, packed and reassembled by the driver, the actual relocation process was adequate. All staff involved were pleasant to work with and as helpful as possible.

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The entire team worked very efficiently packing and loading. They were all very polite and their work was certainly cut out for them considering we had a snow storm and sleeting rain. They did a super job! Thanks for making our move that much easier.

The moving crew were far and beyond what I expected, professional, careful, friendly and very skillful in loading and unloading the truck.

Overall it was a great experience. From start to finish. Still unpacking,but so far everything looks great. Nothing damaged or broken. Thank you so much.

The weather had a big impact on our move. It was soo cold around 5 degrees out and the house had to be open. It was freezing cold. This lasted over 10 hours. Not the movers fault.

My overall moving experience was VERY stressful due to timing and dealing with an ill husband at the same time. The men who moved me ion Michigan were very helpful and I appreciate the quick service I received in getting a survey and quote from Gary and the coordination from Marissa, including follow up after the move in Arizona

great experience and very professional movers. one issue with some damage on our cork steps, insurance would have covered it, but we decided not to file a claim. we packed our own boxes with some direction from the company rep. nothing was damaged...all arrived safe and sound.

The drivers that delivered our stuff were excellent and deserve the highest rating. But the guys at the warehouse lost a box of ours and therefore the move wasn't as good as it should have been.

We had a great experience. Everyone involved was personable, helpful, professional, and got the job done in an expedient manner.

From start to unloading went pretty good. IF we had any sort of problem it was with the packers. They decided to leave before their job was completed.The loaders including the Driver had to finish the job.

We had a great experience with the move. We had boxes that were miss mark and my cradenza was damaged and a pole light, boat trailer hitch was damaged. We can not find my wife's 21" computer monitor. We are still going through boxes. Overall this was a lot better move than when we moved to Michigan. Your staff was very helpful especially my contact Sandy.

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great move

The move went very smoothly

We had a very positive experience with our move. Everything was done extremely well in a timely manner. From our first encounter with Robin to our final move day, everyone was very knowledgeable, polite and professional. Moving from one side of town to another can be very stressful, however, our cross country move was very smooth with Premier/Mayflower.

From start to finish, your staff facilitated all of our questions and concerns. Communications were great and we appreciated the regular check ins pre-move and on move day. We had several "mid-stream" changes that you were happy to accomodate. Your website is a helpful planning tool. Excellent team!

Movers were professional and accommodating. They took great care to make sure everything was packed properly and everything arrived without damage.

Its been good

All the staff was great and made the move easy for me.

Start to finish our experience was excellent. From our Estimator, Chuck Jerore and Move Coordinator, Lina Williams. Lina was always available with information and packing supplies. Our mover was Jim Beckman. He was punctual on the pickup and delivery and was extremely attentive to the safe delivery of all of our belongings.

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