Trusted Rochester, NY Movers

The issue for me was the complete lack of professionalism of the first day packers. Also the delivery crew was okay but very much in a hurry and did not satisfy the problem of missing boxes and taking back a shelf not belonging to me.

The move process was very well organized and orchestrated by Michael Degoey and Jackie Canute-Goss from the Rochester office. Michael & Jackie were very courteous and responsive to all my calls throughout the move process. The The actual load and delivery steps were also performed well by the driver and support personnel on both ends of the process. The driver, Michael, was very efficient, punctual and courteous.

Initial preparations and communications went well. Packing and actual moving day and delivery day were performed on time. Workers on both ends were excellent. Have not found any damage due to move at this time. Rick, Jackie, Bob and Holly did an excellent job throughout the move exercise.

The entire experience was really quite easy. Mike, our sales person, was professional and explained everything that would happen. He took inventory and promptly gave us an estimate. The pick-up packing day was on schedule. The team was friendly and courteous. The load arrived on the expected date and we were kept in the loop while the load was traveling across country. There was a communication issue at the first stop, that dispatch claimed we had been notified of and we hadn’t. Could’ve been a problem but was worked out. In their defense , we had a bit of an unusual move. The load was going cross country and needed to go to 2 locations so was a bit confusing.

You and your teams did a magnificent job - thank you! I particularly appreciated your thoroughness at the initial interview, Jackie’s daily checking and prompt responses, each of the team’s strong work ethic and the overall peace of mind you provided.

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Very pleased with my moving guys. Great job and wonderful personalities.

Great job by Bob and Holly

The move was very organized and went smoothly from start to finish.

Moving is awful. Disruptive. Stressful. The guys at Clark made the experience much easier.

Mike DeGoey (Estimator) and Mark Lowe (Truck Driver) were very friendly, courteous and sincere. They made me feel very comfortable with taking care of my belongings during the move. Thank you. I would definitely recommend Mayflower to family and friends. Excellent service!

I thought the crew that came to our house was professional and knew what they were ding. They gave me a great deal of confidence that my furnishings would be taen care of.

The entire team was extremely helpful. Jackie in office, Mike in sales and Cody and his team of movers. Friendly, prompt and professional.

Our move experience was excellent. From the beginning with Mike stopping over to gather our inventory to communication before the move and throughout the move to Maine. The moving crew was excellent. There were only 2 movers on the receiving end in Maine, Chuck and Chucky. Even though they were a man short they got the job done in good time, were very pleasant and professional. Great experience.

excellant

The loading team was fantastic. Very considerate, congenial, and efficient- true masters of the trade. I cannot overstate how impressed I was with the quality of personnel and their professionalism at all times. For the unloading process, there were great obstacles because our new home is at the end of a cul-de-saq, which required unloading to a smaller transition vehicle before loading in the house- and your team could not have been more considerate, energetic, and professional even though they ended up doing almost "twice" the unloading.

Moving is never supposed to be fun but Clark Mayflower was so excellent on every level that this move was a very positive experience and even filled with laughs. The excellent service and caring started at the top with general manager, Mike DeGoey. He was so kind to my 94 year old Mom (this is her second move with Mike) from the planning to the execution of this move. He not only gave us good advice but he arranged with another company to ship boxes to California and a Saturday Mayflower delivery to my son and brother (in RI and Mass) and even found a new 'home' for my piano. Mike was very responsive to our smallest requests and his advice was much appreciated. His team also gave superior service from the office scheduler to the actual movers. I especially appreciated Brandon who not only moved items out of my house but helped arrange the new furniture coming in from my mother's house. I will definitely highly recommend Clark Mayflower to everyone I know and plan to use them myself when I move to Rhode Island by 2020.

Overall pretty good. One lost item that we received later. One broken chair. Two items that were loaded that were not supposed to. The people up front, from the estimator to the front office were very good. The head driver and mover were outstanding. Same person delivered our furniture. Nice to have that happen. Good people.

The move went very smoothly. We were very pleased with the pickup and delivery. The driver and movers were very professional. We would definitely recommend Mayflower to our friends and plan on using your service to move my mother next month.

The move from the beginning to end was very professional. Many thanks to Brian and Rick. They were the best. The three men that loaded the truck were excellent too.

Very organized, very professional moving team and driver. Felt confident that our possessions would all arrive in good condition at our destination.

It was great. Movers were very nice and helpful, and I was able to negotiate the price to something I could afford.

Overall, it was a good experience! Someone came out to do an estimate, I was given a packet of info, and the contract was developed. I appreciated that there were no changes to the contract after the initial estimate. Some companies randomly charge more after the fact and that is so frustrating. The day of the move (move out day) was smooth and the “bingo” system was helpful and efficient. The movers carefully wrapped additional items are carefully moved my items from my apt and to the truck. Move in day was also smooth. I was tasked to track all incoming items using the bingo system and though a few items were damaged during the move (we saw the during unloading the truck and I found a few more while unpacking), things went smoothly. The movers were friendly, detail-oriented, thorough, and professional.

all people involved were knowledgeable, polite and good to work with

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Our overall experience was very good. The crew in Rochester was excellent, while the crew here in Ocean Pines was fair, but the driver was super.

The moving experience is always stressful, but our movers were great, which helped relieve some of the stress. Brian and his crew were very professional, showed up on time and treated our belongings with respect.

Our experience was good from start to finish. Mike in Sales, Brian loading and unloading, and Jackie in Customer Service. They all did what was needed to be done.

Happy with the whole swevice

Joe and his team was very professional. Very helpful. Couldn't ask for a better experience.

This was the best move I have experienced in my 14 moves across the US. Professional staff from Clark were incredible. Our driver, Brian Young went above and beyond throughout inventory, loading, and delivery. Not a single scratch on the furniture not a single dent on a box. Brian and his crew including Rick were fast and efficient. I can’t imagine how anything could have better.

This is the second time that I've used Clark Moving & Storage to move furniture from my parents estate from Rochester to Maryland. Both moves were excellent. Mike DeGoey was very professional and helpful. Chris and Cameron picked up our furniture in Fairport, NY. They did a great job and were good to work with. The driver who delivered our furniture in Maryland was the same driver who delivered the other furniture a few years ago. He was professional and pleasant. The local company that did the heavy lifting of moving the furniture into the house did a good job also (MZ Advanced Moving Systems). The whole moving experience was very positive.

The move crew arrived on time both at the load and unload sites. The crew was very effeciant and pleasant to work with. Over all we were very satisfied.

From beginning to end communication was excellent, information clear and accurate. My driver was exceptional.

Everyone involved at he local level was great to deal with and I would recommend them to anyone. However, it's taking longer than I would like to get the final receipt from Mayflower which is making my reimbursement for relocation difficult.

Every aspect of Clark Movers was perfect. They responded to my initial phone call, the estimator made arrangements to meet me at the house, the price was within a few dollars of other estimates, and the men who did the moving were pros. Estimates of when each step in the process would occur were precise. The only thing I can't figure out is how they arranged for the snow to hold off until they had the truck loaded and chose to deliver the furniture on a sunny day of record warmth for February in Ohio!

Each person that I came into contact with was pleasant and professional. We didn't feel rushed at all. Mike DeGoey represented the company very well. While moving is never easy, this was our best move ever with regard to the personnel and service provided.

All the people we dealt with were knowledgeable and very supportive. We couldn’t have made our move without them. Really liked our movers at both ends of the move. Very happy with the total move.

Our overall moving experience exceeded all of our expectations and then some! Our movers and planner were polite, task driven, and great to work with. The staff at the Spencerport NY office were very helpful and returned our e-mails/phone calls right away, as well as Will the driver.

I can't say enough good things about Clark's. Mike & Jackie are great people to work with and the response with our reimbursements was very fast, as well as the claims department. My only complaint would be on the back end, with delivery. It didn't appear as if our things were handled with the care needed.

The packing was done with care. The loading and unloading was done with attention to detail and care. Some challenges with labels falling off boxes, but for the most part all was accounted for. Appreciated the professional customer service provided and care with my floors and walls. Top rated service with delivery dates and times. Attention to detail was appreciated by sales , the driver, and the crew supporting.

Loading went smoothly. Driver was key to success of program. His patience and care for home and items being loaded was exemplary. Many thanks to John Vautier from Gallo Moving In Massachusetts.

Every part of our move was wonderful- the team at Clark Moving and Storage was amazing to work with (our move was a bit complicated and the customer service was phenomenal.) The load on and unloading was smooth and professional. I couldn't be happier!!

Completely pleased with all aspects of the move from first contact to delivering my items.

I was very pleased with my experience with Mayflower. It was very smooth with no hassle.

The estimator was pleasant and accurate, the driver easy to deal with. His helpers at both ends were nice, hard working and respectful of our belongings. The only hiccup was loading a day late which interfered with our plans for the overall move.

We worked with outstanding people, from Mike DeGoey the General Manager in Rochester & his assistant Jackie, the loading crew - Chris (driver), Al & Mel, and the unloading crew - Mike (driver), Nate & Brett. All worked hard for us, were professional in every way, and were friendly, enjoyable people. All were a delight to work with.

We was very happy with all aspects of the move. From the sales guy, operations to the diver along with the team that did the loading and unloading of the truck.

All aspects of my move was handled professionally and with courtesy. I needed a quick pick up of my goods on the shipping side and Clark Mayflower was extremely accommodating in handling my every need. My goods needed to be stored at destination and when delivered, the delivery was handled with efficiency and care

All the parties to the move were very service oriented, very experienced, very professional. They always made me feel that they had my interests at heart. Response time was quick, communication excellent, and they always exceeded my expectations through every aspect of the move.

Outstanding job by all components of the move, each was done with skill and as promised.

Every step of the process, there were no surprises, and everyone involved was competent and friendly. All items arrived safely and on time.

The guys that moved us were on tome, consideration and professional.

Very professional operation, from the very beginning when the Mayflower representative (Mr. DeGoey) first visited our home and throughout the entire process and including the day of delivery to our new home. The moving team led by Mr. Brian Young did a terrific job packing and delivering our furnishings, artwork, and automobile. All Mayflower personnel throughout the entire process were extremely helpful and easy and enjoyable to work with.

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We just opened the last box today from an 8/25 delivery. We were very pleased with the driver/supervisor of the actual move. He was informative, hard-working and well-organized. His right hand man "Q" also was pleasant and hard working. They make a good team. We had hoped that the actual delivery day would have been later, as we were given a window of 8/24 -8/30. It would have made it easier for us to handle and prepare for this undertaking.

The individuals involved in our Mayflower move were professional, caring and helpful from the estimate through the delivery, helping any way they could from securing packing supplies to specific transportation information. We found the packing details available on your website very useful as we packed all of our belongings except our kitchen ourselves.

Quoting and move preparation: Rick Stoddard was exceptionally nice, professional and helpful. You couldnt have a higher quality professional to be your first contact with the company and the process. Follow-through: Jackie Canute-Gross was also dependable, helpful, every step of the way. Movers: were great, careful. Overall experience: excellent

This is the third time I have used Mayflower for relocation. Because of the service I received on my first move, I didn't consider using any other mover for the two subsequent moves.

Very good

Rick was very professional and responsive to our needs and questions. The movers were careful and responded to our requests.

My move went well.Packing was excellent, no breakage so far. And delivery was on time.

The overall experience was certainly positive - no major complaints. Everyone seemed to be friendly and attentive to the job at hand. The packing went relatively smoothly, as did the unpacking, and there was no significant damage to anything that we have yet to come across.

Our experience was very good. Rick was our sales person and made everything very smooth. Brian was the driver and his crews were on time and wonderful.

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Your people were all very courteous and helpful during this stressful time.

Every thing went great from the beginning with Mike to the set up with Jackie to the actual move with Brian and his team.

Nothing lost. Nothing broken Well done

Excellent service from providing a clear and competitive estimate, promptly answering questions prior to the move, excellent care given to my articles by the moving team, and finally excellent delivery! Very satisfied!

Michael deGoey and Jackie were both very helpful. We appreciated their help in setting up specific days for movinf out and moving in.

Very smooth process...

Great experience.

You guys were competitively priced but more important to me was you did what you said you were going to when you said you were. Best of all there was no damage to any of our belongings.

Excellent transition. Very professional personnel. Great experience.

I was very happy with the service provided to me by Clark Moving and Storage of Rochester NY. The entire staff was very friendly, cooperative and easy to work with.

All staff of Mayflower were both friendly and professional and made a stressful interstate move much easier. Fast, efficient with good and organization communication all around.

Our whole experience from the beginning to the end was excellent. We would definitely recommend you to our friends and family.

Rick Stoddard, our sales rep, was great! He was available whenever we had any questions, and there when we had an issue during the move. I can't say enough about how incredibly professional Rick is.

I especially appreciated the close attention of their relocation specialist throughout the various stages before, during, and after. All personnel involved were pleasant and professional. The salesperson was sensitive to the fact that my parents were elderly and worked closely to provide convenient scheduling and packing boxes. Plus all of our possessions arrived safely and within the time window expected.

Rick came to our home and was very professsional and courteous throughout the initial meeting and throughout our interactions. The day of the move went smoothly. The staff clarified which items were to be moved and which were staying. They made us feel comfortable and were pleasant with us and one another. The items arrived safely and the unloading was well organized. The staff made us feel as though our involvement was important. If an item needed attention , it was handled on the spot, with a helpful attitude.

We were really pleased with the move!!

Movers were on time and very efficient and extremely careful with my property

Every aspect was handled professionally and done well. The individuals we interacted with from packers to driver to planner and coordinator were all top notch.

Bob Foos and his team of packers were very polite, helpful and efficient. They were very professional both in Rochester,NY and in Palmetto, Florida. We would recommend Mayflower movers to all our friends. Michael Degoey, who was our point person in Rochester,NY was also very professional and friendly. Jackie was always very polite and ever ready to help and explain the moving process. We would like to thank them all personally for making our move much easier than we expected.

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All in all the move went very well. The crew that came to help pick us up you're fantastic. Very careful with her things. Antonio the driver was superb. The crew that on practice in Hopkinsville Kentucky where hard-working and very conscientious. We would definitely recommend Mayflower to friends and family.

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