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Hours
59 Customer reviews for Nilson Van & Storage
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Everybody was nice and easy to deal with. We do have so far on e small thing that was damaged. Your guys know about it and so can't rate that experience yet. But everything else was great. teresa barton was on top of things and worked with me to make sure all went well. but quite frankly everybody was nice , i just can't remember all of the names.
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Everyone at Mayflower-Nilson was wonderful - very helpful, professional, and polite. We were quite favorably impressed.
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Even though there was a problem, it was solved professionally and promptly. I have no complaints!
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Overall experience from the initial visit to my old home to the delivery to my new home was excellent. Folks all along the way were friendly, courteous, helpful and professional.
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From first contact with Mayflower I was made to feel that my move was important and would be given top service.
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Super easy, Theresa was great to work with as a coordinator and super responsive, Johnny the driver was awesome and organized, the movers on the Savannah side Grover and Calvin and on the NY side Raphael were great guys who worked very hard and carefully!
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The move was extremely easy all went as I thought it would. Great people working together to make the move perfect. Good job Thank you very much
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Excellent. Bethany Martin at Nilson Van was polite, professional, prompt and always available for questions. Great email communication. The moving staff who packed up = OUTSTANDING! Polite, professional, knowledgable, careful. 100% unloading was equally top-notch!
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The front end of my move process was positive from my first contact with the administrative personnel, to the survey/estimate person and even the movers. The move took a little longer on the back end than I would have liked but was OK with that until I received to major items damaged. Both of them had been packed/wrapped(in one case because it was a chair)by the movers and both damaged due to my best guess because they were dropped (in the case of the chair) and crushed (in the case of the tv). From there the experience went downhill with difficulties with the claims office, including a long delay in resolving what should have been one very minor issue. Ultimately,all was resolved, but the breakage of the items should have been avoidable and the claims process/settlement communication and negotiations could be better.
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From original quote from Trey Dunlap, moving consultant, to communicating with Theresa Barton, move coordinator, to driver, Walter, it was a great experience. The moving crew could not have been more professional & coordinated the baby grand piano on both ends. I have already recommended thru our Hilton Head Neighborhood website. I am very happy to be a reference to potential clients.
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Mayflower met all of the agreed upon goals and then some. They communicated beyond our expectations and took the worry away. There was no damage and staff in all areas were very competent
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Fabulous rep from initial meeting at my home—to the move coordinator on packing day—to the pack up crew to the unload crew. Kudos to all! This was my 3rd move in 3 years and superior to other 2 moves. Excellence! Many thanks. Dale was the best!!!!
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Best move I've had yet! Easy, friendly employees who made me feel comfortable at all times!
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Driver was great - very professional and nice. Good at his job.
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Move coordinator kept saying she left me voicemails but I never got any. Thankfully she followed up with emails.
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Made move stress free, kept me informed and not one item damaged or missing. Excellent service.
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Overall experience was excellent with the exception of the packing experience. The third party returned to repack one second day, but some items were clearly incorrectly packed.
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Was concerned when I saw boxes labeled Fragile or Top Box under very heavy boxes. We had many crushed boxes, mostly wardrobe. No hidden damaged so far.
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All representtives very professional, couteous, knowledgeable, trustworthy, strictly business manner which I appreciated very, very much.
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All went very well
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I was pleased with everything.
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Difficult to read writing on the numeric check-off sheet and not all items were written down. Made it hard to know if everything arrived that should have.
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The guys were quick, efficient and just plain nice.
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The packers were average. The movers were awesome.
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Very pleased with the entire experience. Exceeded my expectations.
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Overall it was great
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Everyone was very professional and did great work. I have no complaints.
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overall the move experience was good. communication was good to let us know when things were happening.
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We were unable to be there at the packing up, but when our things arrived the men here in Portland did an excellent job - very efficient and pleasant
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Every step was professional and I felt taken care of.
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The estimator was prompt with service. The driver was extremely careful as well as courteous. The only negative experience occurred on the day of the move when an issue arose. We left several messages with our moving specialist who was not available nor did she return any of our calls. The estimator finally handled the situation. That cost us 2 hours of waiting, however.
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We were moved in to a storage unit and are very concerned about our TV as it was crated by a third party hired by Mayflower & they just about ripped it off the wall and the HDMI cable was destroyed along with another cable! Another third party came & taken of damaged ends out that were broken off from these cords. We will be making our next move within 3 to 4 weeks and we are hoping this has not ruined our TV! Matt in the claims dept was excellent in setting up this third inspection!! Bethany was also excellent as being our co-ordinator
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Only criticism is I do not think you are well established to offer transport fir high value art. The people involved were great in the whole experience
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Overall, very good experience. All contacts were friendly and helpful. Some pressed board furnishings did come with chipped corners and a mirror was missing but was reimbursed immediately.
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The moment I called, I had quick service and very friendly people. They came on time to check my belongings prior to the move. When, I had more questions, they were very happy to answer.
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They took the worry and stress out of moving. I moved from Georgia to Louisiana. They helped me every step of the way. Would definitely use again.
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Keith and team were awesome. Packers to the movers!
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Price was competitive, people were excellent and timing was well-orchestrated.
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The people were very helpfull
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We were generally pleased with our recent move with Mayflower. Henry, the driver of the truck was especially helpful & professional. I felt the packers should have been more careful packing lampshades, & I've been surprised not to receive a phone call from any representative after the move.
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