Trusted Sterling Heights, MI Movers
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Sterling Heights Movers in Your Neighborhood
White Star Movers opened its doors in 1988, with a mission to provide the nation's highest quality moving services and customer service, at an affordable price. Our highly-trained crew of packers, move coordinators, relocation specialists and drivers are proud to support White Star's long-standing commitment to quality, affordability and award winning service!
Hours
206 Customer reviews for White Star Movers
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great job
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I was glad to have a personal move consultant. She worked with me to fit my moving schedule, and was always available to answer my questions. I was also impressed by the person who quoted my move. He explained options for moving (containers vs. bulk move). He explained how my belongings would be protected and what recourse was available if anything was damaged.
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Overall service is good. Few things, after receiving the quote, I had inquired if there was any wiggle room. I was told may $150 to $200. So, I was expecting a reduction of $150 in the final cost. But did not get any relief. Packing team was good and friendly. Wish they had not jam packed clothes in cardboard closets. Most clothes are crumpled. Some kitchen items had leaked. The team that picked up and delivered stuff were really good.
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Everything was in good shape when we received it and a very good first time move experience experience .
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Gerald and his team were expedient, professional and careful. They treated every box and piece of furniture like it was their own.
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Careful and efficient
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The people who helped us move were timely, polite, and hardworking. I texted the driver a week after the stuff had been delivered because I couldn't find something and he knew exactly where I should look and I found it right away. We were very happy with the move.
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Overall a good experience. Kyle was outstanding and a joy to deal with. Very professional and customer centric service.
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Overall the experience was great. Very timely and professional. There was just one piece of furniture that was damaged. But overall it was smooth sailing.
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We were provided informative information about our move. Great customer Service by everyone.
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First call was responded to promptly Eric arrived for our appt Was thorough and professional
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Kyle was the driver of the mayflower truck. He was very professional and was very nice. He explained everything in great detail and all of the paperwork. He worked fast but took great care of our possessions. His helpers were very nice and they worked very hard. When I got the initial estimate, we spoke with Eric and he was very helpful in explaining the process. Carol from the office has called to check on the process and was very helpful.
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Overall the experience was great. The in person evaluation of my household items was very helpful in determining the best way to ship my items. My move coordinator, Carol, was amazing and super helpful and responsive throughout the process!
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Joel was a great leader for the teams and really drove this move to a high level of expectations.
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Our driver Kyle, was outstanding. Very polite, professional.
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All of the movers we had were great!! Loading up and unloading, they were professional and curtious. The office workers were also fantastic, calling to make sure everything was loaded/unloaded,etc. Appreciated being able to get used free boxes and packing materials.
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No review comments provided for this rating.
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overall experience was great, although was a delay in the final shipping, the logistics of the move were understandable. Carol at the office in Sterling Heights was awesome, kept me informed, was very personal and professional. Took the stress of the move off me and treated it like it was her move to her family. greatly appreciate her efforts.
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It was like having family move us. ??
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Overall very good, the driver Herman is excellent. He’s very committed and made us feel comfortable handling our possessions. However, we do have some damages to furniture. We’re assessing what’s damaged and are going to contact our representative, move coordinator. As expected, there would be some damage with such a large load and a great distance. Some of the movers seemed a little reckless in my opinion. Especially in the unloading faze. They were good, but I don’t think they’d handle some of their own personal items the way they handled mine. Herman was aware of my concerns. However, I can’t express how good Mr. Herman was during the experience.
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Perfect
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The move went great except 1 lamp got broken and the screws to two mirrors were lost.
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The packing & unpacking process was flawless.
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It went as promised
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Packers, drivers and helpers were all very nice.
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From the beginning my experience with Mayflower has been exceptional. From the office contact, from Eric who helped plan my move, Jordan and Troy coming out on the worst day to load and pack the truck and Jordan who drove to Georgia with Anthony.They all worked hard to take great care of my things. Everyone was courteous, friendly and very professional. I could not have asked for a better crew. I knew I could trust Mayflower.I appreciate the great job everyone has done for me. If I should or anyone I know needs a mover it will definitely be you. Sincerely Sarah Collins
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The driver and movers at the load end were prompt and polite. The delivery end movers were a little sloppy. Some items were broke and one item is missing. I am working to fill out the form from your claims department. As long there are no issues with the claims i would recommend you to others.
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Excellent; with one exception, and that was total transit time. Loaded (MI) January 3, 2019; Unloaded (AZ) January 12, 2019 (total transit time: 12 days).
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Aside from some minor communication issues with my sales rep, the move was smooth, and the rate was reasonable. That said, the price I was quoted changed several at least once after the initial quote, and the service I was told the up-charge was for (having a 30 ft single-load truck), was not what was provided, as a full 53 ft truck and trailer showed up on the morning of my move, along with another customer's possessions. The moving team was unable to speak to the contract that had been drawn up, or to advise why I was told I was charged more for one thing, but then provided another service, while the increased charge remained.
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We knew what was going on every step of the way. Communication from the initial quote all the way until the refund being deposited into our account after the move was spot on. I can really appreciate the follow up calls and availablility of all persons involved during a stressful move. Thank you for a smooth moving transaction. There’s no doubt in my mind that if we move across country again, we will be using Mayflower!!
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Great service from beginning to end!
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The overall move experience was excellent--the movers and the estimator for my move were all very friendly and professional. Everything arrived in good condition, no items were broken. The movers were great about inquiring where everything should be placed. They were also great when arriving at my home which was not as prepared as I had planned to be for the move. It was quite stressful for me and they recognized this and were extremely helpful. The only problem I had at all was the TV had been disassembled from the base by one of the movers and it was not reassembled and the hardware to do so was not left with me, unless I am still to find it. It did take some googling and a few trips to Home Depot to find the correct screws to reassemble the TV to its base. This was my only issue.
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very punctual and careful
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Overall experience was good. Communication was good. Workers were competent and friendly.
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Excellent from start to finish. The staff was terrific. Always did exactly as they said and the loading,driving, and unloading crew could not have been better. Excellent experience and the movers went above and beyond to make sure it was a really good experience. Very very happy.
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What a great crew Joel and Chris.they could not have been nicer. What a great move!!!
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Went smoothly from pick up to delivery. On time. price as quoted. Movers professional
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This was the most professional team of excellence I have ever seen in this industry!
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This is the first time we've used professional movers. From the beginning when the truck arrived they just took over and completely relieved all of my stress,they were truly amazing. The truck was delivered on time and the crew was incredible delivering our entire house. Nothing was broken or damaged. I would highly recommend Mayflower transit for your move.
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Delivery and pickup of my belongings was spot on. Price excellent and the movers Joel and Chris were phenomenal.
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The entire process was great. Spoke to at least 15 companies and chose Mayflower because of the local White Star affiliate. From beginning to end the process was seamless. Eric the sales rep, Carol the office contact and the crew (Jordan, Anthony and Troy) were super professional. Eric was the absolute reason we chose Mayflower. He came out and gave an estimate, did not rush and made sure we felt comfortable with the move. Carol stayed in constant contact. The crew are my new nephews! They provided a professional but friendly, family experience. They treated my furniture with care, were very organized and efficient. They worked as a great team with each person having a distinct role. They provided the necessary materials for protection and loaded each item (including my husband's motorcycle) with care. They tagged and logged each item to ensure no missing pieces. At the destination, Jordan and Anthony put each item in the proper spot and assembled the furniture perfectly.
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No review comments provided for this rating.
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From the beginning to the end you felt you were being taken care of. Attention to detail, friendly, and quick
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Eric was awesome As our rap and are moving crew, which I believe to be Jason and Chris were awesome
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Everything went fine. This eas my second or third time using mayflower
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Overall was good. The movers were polite and worked quickly. I’m disappointed in how our sleep number bed was reassembled- the foam sections are not right and I’ll have to try to reinstall it myself
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Perfect!
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A few of our items were damaged, including an antique toy rocking horse. Also, the "preferred delivery date" concept is a joke. We were not told that we would have to pay storage fees if the delivery was coming on some day IN the early-to-late range but not on the preferred date. I feel that you should just remove that entire concept OR, as an alternative, just better explain that if you don't take the delivery on the day Mayflower tells you, you will have to pay storage fees.
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We have used Mayflower for two moves, each going very efficiently. All involved were very professional and accommodating to our needs and requests. Great job from office staff to pick up and delivery crews.
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The guys were very patient and helpful. They loaded in 95 plus degrees and humidity to kill you. They didn’t complain and were very accommodating.
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No review comments provided for this rating.
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The pre-move survey done by the Manager was done very professionally. The movers were prompt and polite. They worked fast and took few if any breaks. They were also careful with our furnishings. Overall we had a very nice experience with our Mayflower move.
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Peierre and Jordan were great!
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We were very pleased with the over-all service from beginning to end! We appreciate the professionalism everyone provided.
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we had a few antique cut glass lamps (2) passed down from our parents broken.
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The loading and delivery were excellent. We have made major moves before but this experience was the best!
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The experience from the initial quote until the final box was unloaded went without a hitch. The movers were thorough and professional. I couldn’t believe how they hustled. Was a good thing, because as the last box was being brought in, the raindrops started. No issues with damage that I noted. Will take a while to get off all the stickers. In all a very non stressful experience, which was good for me, since I was definitely stressing before the move.
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Fantastic customer service and professional movers.
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I will have to see how much of our stuff survived the move before I can make an educated comment.
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Kyle Sawicki (Truck Driver)and his help were very careful in moving my furniture and they were very professional. I also appreciate the front office staff including Christopher Phillips and Carol. They both were very receptive to my needs and took the time to listen.
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Excellent Service
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Overall experience was very good. From the initial estimate all the way through the final move. My items arrived prior to the expected date. The movers were very kind and careful with my belongings. I would definitely use Whitestar-Mayflower in the future.
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The packing and loading of our possessions was handled perfectly. At the destination the unloading and placement of our large objects was handled perfectly. Good job Kyle and crews!
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Great Communication! Wonderful people! Excellent service from start to finish.
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Eric and Gerard were absolutely great.
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This was the most smooth move I have ever had. Everybody from the estimator to the moving people did an outstanding job.
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We have moved seven previous times. This was the smoothest move we have ever taken. Every aspect was a success.
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THE WHOLE MOVE WAS GREAT.
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The movers went above and beyond expectations and were overall amazing.
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overall we were very satisfied
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Very helpful with everything, helpful with any questions. On time polite. It was a partial move, took ten hours. 20 degrees outside mad at myself for not reading the description of inventory, every thing and I mean everything was listed as chipped faded badly worn gouged etc even my new occasional chair. I was 110 percent happy until this, there are a few things missing that I wanted to make sure where sent or I would not have read it. I'm sure this was for the movers protection but lets be fair why would we have moved all this stuff if it was in such bad shape. I was not even going to complain about my glass and metal computer table being messed up! So far there are only as couple of things missing.
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Our move experience was great. All the people we worked with were excellent and we would use this service again and recommend for sure.
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Everybody was amazing. Joel especially. Our bed fram slat supports were lost in the process and he proceeded to purchase materials and make us new ones. Everybody was extremely helpful and made the process as easy as could be. I'm more than satisfied.
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Great service from quote phase to unloading..
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The move was well organized
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From the salesperson to the contact in the office to the actual movers, our experience was wonderful. Very professional. We never had movers before and would recommend Mayflower White Star absolutely.
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The people contact on all occasions was exceptional.
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Our move went very smoothly. The personnel that load and unload our stuff made sure that we are comfortable on how they doing it and answer all our question. They were on schedule and very efficient and careful in handling our stuff.
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The entire team was wonderful. Eric was most kind, courteous, and helpful. Joel and Jacob along with the other moving helpers were fantastic. Carol and the other gal who answers the phone(apologize her name escapes me) were wonderful. Most especially, your company went above and beyond to accommodate. In January, you moved my husband Fred & I to Florida and the same wonderful experience. Then, the recent move from my family members furnishings being moved to Michigan to New Jersey. Hopeful to utilize the company in 2018 with moving my parents from Michigan to Florida. It's with the utmost thanks and appreciation for all you dear ones. Please convey our thanks and may Mayflower and White Star companies continue to be successful.
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Very professional staff, delivery was efficient & arrived ahead of schedule. The crew was very patient when we changed our minds about "how" and "where" furniture should go in the new house. Great experience.
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Our Mayflower planner was excellent, clearly explaining the process and the timing. The team of movers were great also, efficient, friendly and careful.
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Everyone was helpful and it went smoothly.
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Mayflower was able to get my move made on town and exceeded my expectations, but using old boxes to pack my fragile cargo rather than just wrap them.
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The move was completed sooner than was expected. The movers were business like and handled our furniture with great care.
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Great experience. We utilized 2 men and a truck years ago and Mayflower by far was a better experience
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The guys that packed us up and delivered our things were great. We had a tight time frame for delivery and they made it happen. I know they are contract workers but they are great representatives of your company.
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They made the move very simple. The driver, Doug was amazing to work with.
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They were very professional when they arrived and helpful when packing my pictures and such.
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It was a good experience. The guys were awesome and very helpful.
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Over all things went well.
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Very professional, good communication. easy to work with.
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The movers were EXCELLENT!! Only thing we didn't like was we were mislead when we made our decision with Mayflower that we wouldn't have to wait til the very last day of our time table. We were told it would be way before by multiple people.
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overall very well done, a couple of boxes needed more tape
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Great job communicating pick-up and delivery times with me, both teams were quick, professional, and efficient
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All of the move was perfect. They were always on time and had the he greatest interest in protecting our belongings.
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Easy to work with everyone, load and unload where on-time and well done.
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Joel and Chris were polite, timely, considerate. They both took care to make sure our move was handled with extreme care. I have already recommended this dynamic duo to my realtor and friends.
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Flawless, start to finish and I'm a hard guy to please!
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Your movers were professional and helpful.
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Overall the move went rather smoothly.
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Over all very good experience. Larry, the truck driver, was really on the ball, friendly and thorough. The crew loading the boxes and furniture were good, careful and friendly as well.
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Very friendly and professional, caring for our homegoods. Hard working and competent in all areas, A+
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very easy - everyone very courteous
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movers were great, Carol rocks!
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It was great
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Overall, my experience was great. My things were packed safely and quickly. Very friendly movers.
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Our moving experience was ABSOLUTELY FANTASTIC!!! From the office staff at White Star ... to the estimator ... to the packers ... to the movers ... and especially for the truck driver ... WHAT AN AMAZING, PROFESSIONAL, TOP-NOTCH group of professionals! Thank you ... thank you ... thank you!!! :)
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Can't thank the team enough
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Driver and crew loading and unloading did a very good job.
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White Star gave us an accurate quote. The people in the office were very helpful, providing boxes for our move. The guys on the truck were excellent.
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Joel and Chris were great
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Overall experience was great- the only thing that would've improved it would've been a call on the morning of the arrival as the initial salesman noted would occur.
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Great experience. Staff was very courteous and helpful. Delivery was on time
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Buster and Rob went beyond and packaged fragile items that I had in plastic boxes and made sure that these items did not break.
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prompt response to any calls or request always and offer to do or help in whichever the company could do
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Everyone involved was incredibly patient and professional. It was a great experience.
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Professional, friendly, and knew what they were doing.
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The quality of the service was incredible. This is my 3rd move with Mayflower and I would never consider using any other service to handle my move. Your staff is incredible. Friendly, cooperative, and very giving
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The young men that picked up my things was very knownledgeable in handling funiture. The men that delivered my goods was very outstanding. The job was well done. Both Jason did and outstanding job. Jason that bought my things down is so good at his job. He answer every question going and coming.if you ever move again i will consider Mayflower both to my family and friends.
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Super!
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Everyone was very kind and very organized.
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Joann was great, however, our move was underestimated and delayed loading, but handled efficiently. Joel and his crew were amazing.
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Overall experience is good. We lost some stuff which is of just 30$. When I sent email to my move coordinator she didn't respond. May be she thought it's petty stuff. I would have given all stars if she had responded.
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Smooth & stress free relocation
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Exceptional service, words cannot express our heartfelt gratitude and thanks for the entire team from White Star Moving in Sterling Heights. They went above and beyond to ensure our move went well, which it did. We're most appreciative and thankful to you dear ones for all your help.
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Outstanding! From the estimator to the coordinator to the final movers, this experience could not have been better. I can't say enough about Joel and his staff both at load and unload. They were professional, personable, and most importantly as I told them, human.
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Very fast and efficient. Endless patience through Canadian border problems. Can't say enough good about these guys!
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Pick up and delivery date were done on time. Driver always very helpful and quick. few appliances broken due to bad packing i believe.
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Extremely helpful throughout
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Overall, it was a positive experience. Drivers on both sides showed up when they were supposed to, were efficient, and took care of the furniture. No damage, although a shelf in the china cabinet is missing.
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Excellent service
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Timing good, Gerard and men friendly and careful. However, missing spindle from top of chest on chest, hardware for bedroom mirror to attach to dresser missig, hardware for desk apron missing and 4 wheels broken on small cherry chest. Will file claim after going through all boxes to see if other items missing.
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I would have given Mayflower a 5 but Eric the sales person fell short in many areas. The move supervisor was great. The staff who gave me used cartons were great.
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The whole moving experience turned out very well. The gentlemen that came to do the move were professional and courteous. Every item was wrapped with moving blankets and some of the furniture in plastic wrap. Out of all the items we had shipped, I only ended up with a broken glass. All pictures and mirrors made the trip with no problem. I would not hesitate to use Mayflower again.
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The men who packed were outstanding. I was pleased with all facets of the move. Every one I came in contact with was courteous and competent.
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all employees we came in contact with helped us out in our 1425 mile move
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Very transparent company willing to work with the customer through and through. Questions are answered easily and without delay. Employee's work hard and have good attitudes. Best pricing available!
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