As you prepare for your upcoming move, packing, address changes and other tasks covered in our 8-week move checklist are obviously top of mind. However, there’s one crucial step you shouldn’t overlook after move day has passed: Reviewing your moving company.
Sharing your experience with a wider audience can significantly impact future customers, the moving industry as a whole and your own mover in particular. Whether your move was stress-free and seamless or disappointing, your feedback offers valuable insights that can help others make good choices.
In this article, let’s explore why reviewing your moving company is not just a courtesy, but a must-do.
Your review can provide invaluable insights into a moving company’s reliability, professionalism, and quality of service. Potential customers can use your feedback to make a more informed decision, avoid potential pitfalls and select a company that aligns with their specific needs and expectations.
Online reviews help foster transparency in the moving industry. Moving companies know their performance will be reviewed in an open forum and it encourages them to maintain high standards. This accountability helps you and other consumers, and helps a moving company focus on how to better deliver service and address issues promptly.
Whether it’s hidden fees, damaged items, or poor communication, firsthand accounts alert potential customers to issues they might otherwise overlook before they sign a contract.
Provide feedback that mentions whether the movers arrived on time and completed the job within the agreed-upon timeframe. Positive reviews often highlight companies that stick to their schedules and communicate effectively about any unexpected delays or hiccups.
Discuss how the movers handled your belongings, particularly fragile or valuable items. Mention whether you were treated courteously by movers and staff and how carefully they loaded the truck. Mention any specialized equipment they used.
Transparency and Pricing
Mention the time of year of your move, the services you received and any standout moments. These details help potential customers understand what to expect.
Don’t limit your review to just one aspect of the service. Comment on various elements such as punctuality, professionalism, handling of belongings and customer service.
If your move went well, by all means post a positive review. If you had any issues, explain how the company addressed them. This provides a fair assessment and valuable feedback for both the company and future customers.
To get you started, here are three of the most read, most popular places for posting reviews about a move experience:
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We also hope you’ll check out the useful content we have available on subjects like packing your belongings and settling into your new neighborhood as well as our guides to regional cuisines, cities and more. And our digital magazine, Welcome HOME, is a must-read for any savvy mover!