Browse our frequently asked questions for answers to the most common moving questions.
Can’t find your question? Our moving checklist features week-by-week moving tips and reminders to help make your move easier.
How do I book a move with Mayflower?
There are several ways to plan and book a move with Mayflower:
- Click here to begin your quote.
- Schedule your move survey.
- Complete the move survey and select your services.
- Receive your moving quote and plan your move!
If you decide to move with Mayflower, a move coordinator will be assigned to you. This person will help you select moving services (if needed) and answer any questions you may have throughout the entire process.
What is involved with an estimate?
During an in-home or virtual estimate, a salesperson will visit your home and estimate the weight and size of all of your belongings that you will be moving. They’ll also discuss move details such as dates, packing services, package pricing, etc., and address any questions you may have. At the end of the visit, your salesperson will draft a customized written estimate for your review.
What is a binding estimate?
A binding estimate is an estimate for your move, based on the services and other information listed on the quote document.
Mayflower provides binding estimates to our customers. Once we commence loading your shipment, the amount of the bound estimate will be the amount you will pay for your move – no more or less – unless you ask for additional services or make changes to the conditions of your shipment and/or we reasonably believe it is necessary to provide additional services to safely complete your shipment.
If you ask for certain services, such as additional storage or a change in your delivery address, you could be asked to pay for those services, along with the original quoted amount, prior to delivery. For all other additional amounts owed, you will be charged/invoiced 30 days after delivery.
Does Mayflower require deposits to book a move?
We don’t require an upfront down payment or deposit to book a move. If you want to pay by credit card, we’ll confirm your credit card limit within a few days prior to loading – but we won’t charge the card before the move starts.
What forms of payment does Mayflower accept?
Payment for your Mayflower shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check, and major credit cards (American Express® Card, Discover® Card, Visa®, and MasterCard®).
For some residential moves, we are required to ask for your planned form of payment at the time we prepare and/or present our quote.
When will I be charged for my move?
Per federal regulations, all charges are required to be paid before your shipment is unloaded at destination.
If you’re paying with a credit card, an authorization will be requested up to two days prior your scheduled load date. A successful authorization will put a hold on the funds that will be charged to your card after your shipment is loaded.
When should I contact my move coordinator?
You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services (packing, unpacking, etc.) and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep his/her phone number handy throughout the entire move process.
What is MyMayflower?
MyMayflower is your personalized online move planner. Once you contact Mayflower, you will receive an email with a link to your MyMayflower move planner where you will be able to access your move documents, find special offers and view helpful moving tips and information.
I need to add and/or remove items from my move plan. What should I do now?
Contact your move coordinator if you need to add or subtract any items from your move plan. He/she can assist you with any changes or updates. Keep in mind your cost estimate may change.
My move date changed. What should I do?
Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates. Keep in mind that your estimate may change depending on the dates you selected.
What packing options do you offer?
You can pack yourself, we can pack some of your belongings or we can pack everything. Mayflower is here to personalize your move process and make this transition easier.
If you’re interested in our packing services, you can discuss options with your salesperson during your in-home estimate. Your move coordinator can also review these services, or you can check out our website for packing options. Mayflower offers different packing services to fit all types of moves and budgets.
What if I want to pack myself? I need some advice on how to pack my belongings. Can Mayflower help?
You can certainly pack yourself. Visit our packing tips for advice on how to pack dishes, clothes, shoes and other items. You can also view our packing videos for tips on how to pack specific rooms (living room, bedroom, kitchen, etc.) in your home.
Who should I inform that I am moving?
Notify family, friends and any professional organizations you are affiliated with on a regular basis. It’s also important to inform your family doctor, attorney, accountant, and school teachers/administrators (if applicable).
How do I change my address?
The post office is a good place to start. An online Change of Address form is available on the United States Postal Service website. It’s also important to change your address with your banks, credit card companies, insurance providers and magazine subscriptions. Check out our complete checklist for more reminders.
What am I not allowed to bring with me on my move?
Some items can’t come with you on your move, such as fireworks, flammables, cleaning fluids, matches, etc. Read our complete non-allowables list for more information and consult earth911.com for recycling locations in your area.