300 W Stevenson Rd
Mon: 8:00 am - 5:00 pm See reviews >
300 W Stevenson Rd
Ottawa, IL 61350-1755
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Stevenson Transfer
4.9/5.0 Average Rating
Molly & Will
January 22, 2019
The team was professional, nice and overall wonderful.
December 27, 2018
Fantastic experience from start to finish! Kevin and his local crews were absolutely amazing! Very glad I chose Stevenson and Mayflower.
December 18, 2018
Robert & Yoland
November 28, 2018
The overall experience was excellent. I would absolutely use them again and would not hesitate to refer anyone to them.
November 14, 2018
In retrospect: Choosing Stevenson Transfer of Ottawa Illinois was the best choice we could have made. The moving of our belongings could not have worked out better. Everyone we worked with there exhibited the highest level of care, engagement and attention to our needs. THE BEST Customer Service that one could hope for.
November 8, 2018
Very efficient and careful. Lots of communication. Stayed on schedule. Joe Rychtarik was so professional and calming. He anticipated all of my questions, and worked at a good pace.
Craig & Pam
November 6, 2018
We had a fantastic move out experience in Illinois. We had a very large load and everything was loaded in one day. Everyone was super professional and friendly. I felt very confident that everyone was trustworthy. Not in our delivery! Everything seemed to go wrong, #1 We were told they had to deliver our load on Oct 26th or we had to wait until Nov.1 or after. We told them we closed on our home that day and we were asked what we could do to get it delivered that day. So trying to please everyone we got an early possession on our home so they could deliver starting at 8am. But as was told to the people scheduling we had to close on our home that day.We were told that they had a very busy schedule and in order to deliver that day they would have to deliver in one day and then get back to Illinois so they could get 8 hrs rest because they were scheduled heavily the next week. The truck arrived on time, Joe the driver is super, he informed me that he wasn't happy with the crew they got to help him. they looked like a few kids. One was coughing and sick which was obvious.Also there was only 3 sent for our huge load, I don't know how Joe was supposed to do all the set up and keep track of what these three were doing.They unloaded but there skill was questionable. Many times I told them were to put boxes and found them somewhere else.I am still trying to fix this which will take along time for my husband and I who are older. Boxes in garage that belonged in basement and so on. We also had to leave to sign papers on house, which I told to the scheduler. Joe seemed surprised that we had to leave. And the day following the delivery I was notified by my charge card co. that charges had been made to my card in Jefferson Mo. which was where this team was from. I had possibly had my new card in a desk, unknowingly. My card in my possession was expired recently,I was not aware of. So, those 3 had spent alot of time in the truck now I was alarmed that they had gone through my drawers. We also found a ring on our floor during delivery. My husband asked if it was mine. It was not, so we put it in a kitchen drawer and when we returned it was gone.So we are very unhappy with our delivery we also became paranoid about what else may be missing that we haven't discovered yet. We made a police report out about stolen charge card used to make 250$ purchases and a bracelet I couldn't find which later I found safely packed.So it was a series of events that made me unsatisfied.
Kara & Chris
October 30, 2018
Very pleased with overall experience. Professional crew that knew what they were doing and took care with our home and possessions. Full explanation of steps and process from the crew chief.
Linn & Joe
October 25, 2018
Starting with the in home estimate to the move, everyone was professional and honest. Couldn’t have asked for more. I was nervous moving across country but they put me st peace immediately. Never let me down. What a positive experience.
October 24, 2018
Professional and efficiency were excellent. All personnel were excellent. Help was always available and questions answered quickly.
October 19, 2018
Can’t say enough about mike and Angie very helpful great to work with. Outstanding! Also my driver was great ( joe ) great company to work with!!
Sandy & Jim
October 18, 2018
Excellent staff. Very efficient and quick. Everything arrived in good shape.
October 9, 2018
Stevenson Transfer covered all our needs and more on both loading and unloading. Their staff is professional, friendly, and willing to cater to all of our concerns. Very easy to recommend them to others.
October 3, 2018
Mayflower made our moving process very easy. They were professional from beginning to end and handled our belongings with the utmost care. Cant thank you enough!!!
October 1, 2018
The whole move was very well organized and the movers worked carefully and efficiently.
September 27, 2018
Friendly drivers and staff. Professional. Packed truck very well and respectful of our belongings. Dave, our head driver, was fantastic.
Scott & Carol
September 26, 2018
Excellent experience, Stevenson Transfer was great. Professional, timely and the made our move from IL to CO so much easier. Price quote was honored and no damage to anything!
September 25, 2018
Stevenson Movers were great to deal with at every part of the move.
September 22, 2018
My husband and were just talking yesterday about what a wonderful job you men did moving us.
August 20, 2018
Everything went great. No hassels and great team work
August 8, 2018
The crew from Stevenson Transfer genuinely exceeded my expectations. They were exceptionally professional. I am very pleased with the service.
July 23, 2018
very satisfied with the profeaionalism of both crews...the special care they took in preparing my furniture for shipping, delivery and unpacking. Everything arrived undamaged and on time.
Sharon & Jack
November 27, 2017
Overall, our experience was excellent with Stevenson Transfer. The packers were fast yet efficient. The movers were also fast and efficient. Great crew and good company.
November 24, 2017
I contracted directly with Stephenson Transfer of Ottowa, IL and I was totally satisfied with their performance. They were very professional and careful with my belongings. I valued being able to get a guaranteed delivery date, and not to have my items moved around in transit.
November 14, 2017
We were very pleased with the timing of our move. They came to load when they said they would and the same with unloading
November 6, 2017
Movers were professional, efficient, courteous, and extremely conscientious.
October 16, 2017
Stevenson transfer handled all our questions promptly, and personally saw to listing all items in a professional manner. We had a lot of help on moving day. To my dismay, the box with bills and medical records was loaded without my seeing it, as I had to run to doctor for blood work, and I haven't seen it since I packed it back in September. The unloading process took place with only two helpers and Joe. My husband helped to expedite he process. I had to leave for a half hour, and again, the medical records/ bills was not seen. Overall, the experience was very easy and stress free. Thanks to all who had a hand in moving us across the country.
October 10, 2017
Would highly recommend Mayflower! You made a highly stressful process - so much easier! If anyone asks for a referral I would happy to do that for you all. Thank you again!
October 9, 2017
The service was great! They took preventative measures to ensure items were not able to break.
Karen & Steve
October 2, 2017
The girls in the office Lorna and Angie were very helpful. They helped make the process less stressful. The warehouse help helped provide needed materials. Mike Stevenson did a great job helping inventory household items and providing cost estimates. Kevin the truck driver was very efficient and prompt. He did his job in a very professional manner.
October 2, 2017
Was very satisfied with the workers as they helped me a lot in the final packing. Also, they were right on the arrival time at my new home and again, the workers were very polite and helpful. Thanks to the folks I never met, but talked with on the phone - resulting in a positive experience for my first "big" move and at the age of 77, it was sometimes overwhelming; I'm still unpacking, but going at a more leisurely pace. Thank you, Stevenson Transfer of Ottawa IL!
Michael & Marle
September 11, 2017
from the 1st day i contacted stevenson/mayflower about our move, they made us feel so at ease. they made us feel like they themselves were moving to another state. all the way to our new home they stayed in contact with us, asking if we needed anything or assistance. over all very satisfied with everything.
September 6, 2017
very conscientious movers. They were careful, thoughtful, kind and considerate!
August 23, 2017
Very good experience, everybody was very helpful and professional
August 23, 2017
Throughout the entire process the Stevenson folks were on time,communicated with us in a professional manner and good natured. Theres is a hard job that was executed perfectly. It's obvious that they have procedures and policies in place to support their workforce as well as the customer.At the same time the team was not a slave to procedures and we're able to think on their feet when they encountered problems. Their team leader,Kevin encouraged his team to maintain a good pace while allowing us all to have a bit of fun and crack a few jokes.His organizational skills were outstanding, he is clearly an experienced and flexible leader. I wish I'd had bosses as professional as he was during my corporate career.
August 22, 2017
Stevenson Transfer treated us like family from the initial planning stage through the unload process. They provided excellent advice and service throughout the process.
August 13, 2017
MIKE STEVENSON UNDERESTAMATED HOW MUCH STUFF WE HAD. It load weighed much more that what he estimated, but we were not charged what we should have paid. He should have brought a larger truck as not all of are stuff didn't get on.
August 11, 2017
Pleasant, smooth, happened as described, office flexible and supportive
July 25, 2017
Move went extremely well. Only disappointment was local movers hired to unload. Mayflower movers and packers were courteous and professional.
July 24, 2017
From start to finish, the process was smooth and easy. Everyone was great to work with!
July 22, 2017
In a word, fantastic! The team at Stevenson transfer did a simply phenomenal job. Even though I've still a bit of unpacking to do, I'm confident that I'll find nothing that wasn't carefully prepared in the wrapping process. I would, without ANY reservation whatsoever, recommend Stevenson again. They're simply the best!
July 19, 2017
Great working with Stevenson Transfer and Mayflower. No surprises, very easy to obtain a binding quote and staff was great to work with all the way through delivery
July 7, 2017
I've moved 5 times in 3 years and after discovering Mayflower, I wouldn't use another company. Fair pricing, outstanding professionalism and customer service, and excellent care and consideration of my belongings, schedule, and requests. Highly recommended!
July 3, 2017
Stevenson Transport was excellent! The entire team from the office staff to Joe and the other packers and moving men provided phenomenal service from beginning to end.
July 1, 2017
Overall it was good but an entire block of our belongings ere left on the truck and we still don't have them (1 month after move) and don't know when we will get them.
June 26, 2017
The guys who loaded were pretty slow. But the guys in nYC who unloaded really hustled and were done very quickly. Excellent communication with the office. No real complaints. So much better than my previous move with a different company.
June 23, 2017
We would absolutely recommend Stevenson Transfer. They had trouble getting help in our new location, which was unfortunate, but I'm not sure if that's a Mayflower issue.
June 17, 2017
Every single person I interacted with at Stevenson/Mayflower Movers was professional, friendly, courteous, and gave me confidence that they knew their jobs well. Both move events (pick-up and drop-off) were exactly on-time. The movers were careful, asked questions when needed, and listened well. The move coordinators (prior to the move) were extremely professional and knowledgeable about all aspects of the move. The only thing I can say that is less than positive is that the cost of the move was much higher (+/-$2000)than other estimates I received. I chose Stevenson because of all three of the companies that estimated my move, Stevenson seemed to be the only company that knew the law, knew what needed to happen when, and that gave me a sense of confidence in their abilities.
Ron & Pat
June 8, 2017
The Stevenson team from Ottawa led by Kevin at my home in Il were Fabulous! Tape, boxes , what ever We needed they were there. The unloaded in Tn went as smooth. Kevin gave a delivery time and he was there right on the money. Hope we never move again, but if we do we will call Mayflower!
May 16, 2017
Very helpful before and during move. Dealt with several people in office,-all good interactions. Our driver, Joe, was great in managing all aspects of packing,loading and unloading. He was a good manager of his crew.
May 10, 2017
Joe made what should have been a stressful process almost easy. He was reassuring and helpful to the max.
April 20, 2017
Angie & Mike Stevenson were helpful and excellent to work with
April 13, 2017
There were some tiny items of ours that got wrapped in paper that was on the top as if it was filler paper.....we probably ended up losing 3 or 4 items because of this. Once we realized what the packers did, we checked every single piece of paper which really was time consuming considering they could have wrapped the small items in a better way. We had 3 glass containers filled with sand from different beaches in the US. One container was packed perfectly with the sand intact. The other 2 were not....the sand was dumped out into trash bags and then packed in a separate box. When we first opened the empty glass containers, we had no idea what happened to the contents. It was a waste of boxes as well as appearing our items were discarded.
March 16, 2017
I would highly recommend Dave who was our packer and driver. He was absolutely the best. Lorna in the office was spectacular as well. Thank you for the awesome experience, Stefanie Hamilton
Steve & Beth
March 15, 2017
Movers were very professional and courteous. It was a difficult Chicago p/u and move because of space and parking. They did a great job.
March 8, 2017
Overall experience was excellent, good and fast response from the offices. Follow up on questions was timely and professional. Moving crew was respectful, fast, hard working, polite and professional. Arrival dates and times were the coordinated ones.
February 28, 2017
We had a great experience from start to finish. From the in-home estimate to the communication beforehand, everything was seamless. Our driver Joe was thoughtful and cautious to not damage any of our items or the apartment we moved out of and the house we moved into. Our stuff arrived very quickly from Chicago to Denver and nothing was damaged or missing.
February 22, 2017
I think everything went really well. Everyone was easily reachable for questions and explained each part of the process thoroughly.
February 13, 2017
The team at Stevenson works hard to offer a good experience over all. It was an excellent experience from estimate to followup.
January 13, 2017
My movers were excellent, the move was seamless, nothing was lost or even misplaced and I was treated like a king.