772 Winchester Rd Ste 1105
Mon: 8:00 am - 5:00 pm See reviews >
Safeway Moving & Storage
772 Winchester Rd Ste 1105
Lexington, KY 40505
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Safeway Moving & Storage
4.4/5.0 Average Rating
May 18, 2018
Very satisfied with movement of household goods. However I'm very dissatisfied with the transport of my vehicle. It's been over 2 weeks and my vehicle hasn't been delivered. No updates to when it will be delivered. After being told it should take no more than a week. Very dissappointed.
May 14, 2018
They took wonderful care of our belongings and our walls! They were also very nice and professional
April 18, 2018
This move was superb. I have moved 13 times in 41 years. 7 professional moves. The driver Norvell and his crew were knowledgeable, extremely courteous and truly professional in their jobs. Norvell is retired military and most of us know what that means. He was calm and collected even when he saw the somewhat narrow street I chose to live on and he had to back the massive van all the way down the hill while dodging construction trucks parked on each side. I chose Mayflower because Norvell and crew moved my daughter last October and everything went so well. In the past I have had absolutely horrific moves with other carriers but this move was fantastic. I cannot say enough wonderful things about this move and Also all my communications with Tyler Reliford in the Lexington office My house closing date and move was changed 4 times and Tyler was gracious each time I called him
April 13, 2018
I have never moved before, and could not have asked for more professional movers. Ronnie and Darius were outstanding, and my son said the fella in Covington was great too.
March 26, 2018
Would have given a higher rating, but a box of fragile, items has been lost. I reported that we are missing a box (although I don't know what the box # was).
March 15, 2018
Despite a nearly impossible window for them, they were able to accommodate our quick move. Last minute changes required us to get a quote and have pick up of goods within 1 week.
December 28, 2017
Professional from scheduling, pickup through delivery. Personnel very pleasant.
December 12, 2017
The overall moving experience was excellent. Minor problems were overcome with efficient service from Ken and his crew.
December 6, 2017
Harold and Norman were easy to work with. They were hard workers, calm, on-task. I commend them and am glad they were assigned to us.
November 20, 2017
Each team was very nice and worked very hard. Tyler was very professional and still very friendly. We liked him a lot. He checked on us and answered all our questions in a timely manner.
July 31, 2017
Great experience. Would suggest better communication to your drivers on pick up and drop off locations. Both were challenging and not know upon arrival. The drop off was delayed due to not being able to get in my drive way. A shuttle truck had to be arranged. The crew worked amazingly hard on a warm day!
July 24, 2017
The estimator was terrific. The staff who answer the phones never called me back. The staff who worked at our home to pack up our things could not have worked harder or better - they were polite and took great care with our belongings. Scheduling the delivery of our belongings for drop- off at our new home was nothing short of a bad dream. It was delayed three times. Then, when the truck finally showed up, no laborers showed up. So, the driver proceeded to unload 18,000 pounds of household goods -ALONE. He deserved a medal. He did not complain - he just kept on chugging in the heat, unloading what he could. About 4 hours later, three guys showed up. They worked really hard, and again, they were polite, pleasant and worked really hard. We have two claims in for damage. One claim was a total fluke - human error. The second one is for a damaged piece of very expensive furniture. If this claim is not resolved to our satisfaction, we would never recommend Mayflower.
June 20, 2017
The movers were great. Very organized and professional. I don't think the estimate process went as well as expected. We sold lots of furniture and the truck they sent was not big enough. They had to get a second truck for overflow and waited an additional week for our golf cart. I was not pleased with this but everything else was great.
June 13, 2017
The driver and the helpers were very courteous. Careful with our belongings. Very experienced.
May 23, 2017
Better care with packing computers, had movers pack printer and computers and there was no cushioning at all, just wrapped in paper. Should be using peanuts or something better than that. Also on unload, told them in advance I lived on narrow downtown street and they brought a 25-foot truck, of course had problems finding place to park! Only moving a 2-bed apt that fits in a 10-ft truck. They had to go switch out trucks to unload at destination.
May 19, 2017
The Lexington based firm and the movers themselves were helpful and professional from start to finish.
April 10, 2017
The crew was nice and friendly and efficient with us. They were careful with our boxes while loading the truck.
February 16, 2017
The leaving vs arriving experiences were like night and day. The driver was the same in both cases but his assistant was different. Leaving was a bit sloppy and slow. Arriving was stellar.
January 5, 2017
Move out took much longer because insufficient packers brought to house. took an entire extra day and at end 4 packers just putting HHG in any open box. Resulted in great difficulty getting unpacked and moved in efficiently. Had requested unpacking of wardrobe and dishpack - at 5pm driver said they had to leave. Spoke to GM who said it would have to wait till Monday. One good note was that quality of packing was excellent and the 4 men unloading did super job not damaging anything in new home. Also, this was a United crew and sometimes I was not sure if I was dealing with United or Mayflower. If I wanted United, I could have used their quote which was $2k less. Also, Mayflower charged me almost $300 extra for the little bit of unpacking the driver did (he unpacked a couple of boxes and sent pics to GM to show level of effort; made his effort look more than what was really done)